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        BETTER PRACTICE GUIDES
        1 Jan 2023

        OMB1188 Automated Decision Making Report_Final A1898885

        This guide was originally published in February 2007 by a cross agency Working Group, building on the Administrative Review Council (ARC) Report No. 46 to the Attorney-General entitled Automated Assistance in Administrative Decisionmaking. The ARC
        BETTER PRACTICE GUIDES
        2 Mar 2022

        Guidance for complaint handlers on dealing with risks of harm_FINAL

        Complaint handlers may potentially find themselves dealing with someone who is considering self-harm, suicide, or harming someone else. These guidelines provide practical suggestions to give complaint handlers confidence in dealing with these
        BETTER PRACTICE GUIDES
        1 Mar 2022

        Public statement on the Complaint Handling Survey

        In April 2021, the Office invited a broad selection of APS agencies to participate in a voluntary survey about how they handle complaints. Responses were analysed using the Office’s Better Practice Complaint Handling Guide. This statement provides
        BETTER PRACTICE GUIDES
        1 Mar 2016

        University Complaints Handling Guidelines April 2016

        The Australasian best practice guidelines for complaint handling at universities are tailored specifically for universities and are intended to assist them to make their complaint-handling systems more robust and effective. The purpose is not to
        BETTER PRACTICE GUIDES
        1 May 2012

        NSW Ombudsmans Managing Unreasonable Complainant Conduct guide

        This manual is designed to help organisations and their staff take a systematic and consistent approach to managing their interactions with complainants. It provides a series of suggestions and strategies to assist all staff members—not just
        BETTER PRACTICE GUIDES
        1 Feb 2007

        Automated Assistance in Administrative Decision Making

        Automated systems can play a significant and beneficial role in administrative decision making. In the right areas and with appropriate management, these systems have the potential to improve the accuracy, consistency, transparency and