Publications, resources & FAQs

Automated Decision Making Better Practice Guide

Better Practice Complaint Handling Guide (Feb 2023)

Guidance for Complaint Handlers Risk of Harm

Better Practice Complaint Handling Guide

Better Practice Complaint Handling for Education Providers

University Complaints Handling Guidelines

NSW Ombudsmans Managing Unreasonable Complainant Conduct Guide

Automated Assistance in Administrative Decision Making

Automated Assistance in Administrative Decision Making Summary