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Caretaker conventions now in place
Ahead of the 2025 federal election the Australian Government has assumed a caretaker role. We are operating in accordance with caretaker conventions.
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      If you need more translations, please contact us via: 1300 362 072 or ombudsman@ombudsman.gov.au

      Caretaker conventions now in place
      Ahead of the 2025 federal election the Australian Government has assumed a caretaker role. We are operating in accordance with caretaker conventions.

      Private Health Industry oversight

      PHIO protects the interests of people covered by private health insurance by:

      • taking complaints about health insurance matters
      • providing information and advice
      • helping health insurers and health care providers resolve contract disputes so consumers are not impacted.

      For more information about Private Health Insurance and how you can make a complaint, view our Private Health Insurance complaints page.

      PHIO’s complaints handling service is independent. We listen and do not take sides.