Postal Industry Ombudsman reports
Annual Reports
Previous Annual Report
Investigation reports
- Commonwealth Ombudsman; Postal Industry: Report into Australia Post’s Signature on Delivery service during COVID-19. Sept 2022
- Commonwealth Ombudsman; Postal Industry: Follow-up report on Australia Post’s response to the Ombudsman’s recommendations. Jun 2019
- Commonwealth Ombudsman; Postal Industry: Review of Australia Post complaints about carding, Safe Drop and compensation. Apr 2018
- Commonwealth Ombudsman; Postal Industry: Australia Post and Department of Foreign Affairs and Trade: Passports lost in the mail. Aug 2010
- Commonwealth Ombudsman; Postal Industry: Report reviewing Australia Post's 'safe drop' program for parcels 4 Mar 2010
- Commonwealth Ombudsman; Postal Industry: Report by the Ombudsman on Australia Post's determining of compensation for loss or damage of postal items. Feb 2010
- Commonwealth Ombudsman; Postal Industry: Report by the Ombudsman on Australia Post's administration of the mail redirection service. Jun 2009
- Commonwealth Ombudsman; Postal Industry: An abridged report on Australia Post’s service delivery and their handling of a complaint about delivery of a registered post article. May 2009
- Commonwealth Ombudsman; Postal Industry: Report on the way Australia Post polls communities to assess the level of support for possible changes to mail delivery. Mar 2009
- Commonwealth Ombudsman; Postal Industry: Report on Australia Post’s use of cards to alert an addressee that a postal item is awaiting collection. Dec 2008
- Commonwealth Ombudsman; Postal Industry: Report on damage caused to inbound international postal items. The roles of Australian Post, Australian Customs Service and Australian Quarantine and Inspection Service. Apr 2008