Postal Industry Ombudsman reports
Commonwealth Ombudsman 2014-15
Appendix 5: Financial Statements (PDF)
Previous Annual Reports
Investigation reports
- Report into Australia Post’s Signature on Delivery service during COVID-19: Report into Australia Post’s Signature on Delivery service during COVID-19. September 2022
- Commonwealth Ombudsman; Postal Industry: Review of Australia Post complaints about carding, Safe Drop and compensation. April 2018
- Commonwealth Ombudsman; Postal Industry: Australia Post and Department of Foreign Affairs and Trade: Passports lost in the mail. Aug 2010
- Commonwealth Ombudsman; Postal Industry: Report reviewing Australia Post's 'safe drop' program for parcels 4 Mar 2010
- Commonwealth Ombudsman; Postal Industry: Report by the Ombudsman on Australia Posts administration of the mail redirection service. Jun 2009
- Commonwealth Ombudsman; Postal Industry: An abridged report on Australia Post’s service delivery and their handling of a complaint about delivery of a registered post article May 2009
- Commonwealth Ombudsman; Postal Industry: Report on the way Australia Post polls communities to assess the level of support for possible changes to mail delivery. 01/2009
- Commonwealth Ombudsman; Postal Industry: Report on Australia Post’s use of cards to alert an addressee that a postal item is awaiting collection Dec 2008
- Commonwealth Ombudsman; Postal Industry: Report on damage caused to inbound international postal items. The roles of Australian Post, Australian Customs Service and Australian Quarantine and Inspection Service. Apr 2008