Industry & agency oversight

If an Australian Government agency has treated you unfairly or unreasonably, we can help you find a solution. Our service  is free and we are independent.

We make sure the actions of agencies are fair and responsible by:

  • handling complaints
  • conducting investigations
  • performing audits and inspections
  • encouraging good administration.

We have specialist oversight of:

We are also responsible for:

We have two specialist roles related to the United Nations Optional Protocol to the Convention against Torture and Other Cruel, Inhuman or Degrading Treatment or Punishment (OPCAT):

We also have an International program that promotes:

  • best practice in complaint-handling
  • good government administration in our region.