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Caretaker conventions now in place
Ahead of the 2025 federal election the Australian Government has assumed a caretaker role. We are operating in accordance with caretaker conventions.
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      Caretaker conventions now in place
      Ahead of the 2025 federal election the Australian Government has assumed a caretaker role. We are operating in accordance with caretaker conventions.
      Latest from the Ombudsman
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      The 20th Annual State of the Health Funds Report, relating to the financial year 2023–24.

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      Australian NPM Joint Statement Federal Budget 2025-26

      Members of the Australian NPM have released a joint statement on the 2025–26 Federal Budget...

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      Wrongdoing within the APS (whistleblowing)

      Public interest disclosure (for current or former staff in Australia Public Service)

      We’re free and impartial, and here’s how we’ve helped

      When complaints are brought to our attention we look at all sides of the story. Here are some real-life examples of the types of complaints we receive and the actions we’ve taken.

      Compensation for a parcel seized by overseas customs authority

      • Australia Post rejected a compensation claim for an overseas package that held up overseas customs authority for several months.
      • Upon our review, Australia Post agreed to pay the compensation claim in full.

      Fee refund after withdrawing from concurrent study

      • An overseas student asked for their private education provider to refund course fees paid, after withdrawing from concurrent study.
      • After our investigation, the provider agreed to pay a refund, update its written agreement and amend processes for accepting students in concurrent study.

      Refund for unused private health policy

      • Health provider refunded health cover fees for an unused policy.

      Information for industry and agencies

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