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      If you need more translations, please contact us via: 1300 362 072 or ombudsman@ombudsman.gov.au

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      Latest from the Ombudsman
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      Report
      20 Aug 2026
      Post Visit Summary - Villawood Immigration Detention Centre and Miowera Village - August 2026

      Commonwealth National Preventive Mechanism (NPM) visited Villawood Detention Centre to assess the safety, security, maintenance and overall operation of the facility.

      Report
      12 Aug 2026
      OPCAT in Action - Airport Holding Cells

      Commonwealth National Preventive Mechanism (NPM) visited airport holding facilities across Australia to assess the detention environment including the conditions and treatment of detained travellers.

      Page
      27 Jul 2026
      Complaint Handling Forum

      The CHF returns for 2026. The Future is Now: AI, evolving expectations and fresh perspectives in complaint handling. Tickets are now available – don’t miss your chance to explore...

      Common Topics:
      How we can help you How to make a complaint Australian government agency complaints Careers

      What's the complaint process?

      Making a complaint can be daunting. Here's what to expect.

      Overview Before you make a complaint
      Video

      I want to complain about

      An Australian Government agency

      ASIC Services Australia the NDIS The Australian Federal Police Immigration and detention

      A private company

      Education Providers Health insurers Postal operators

      Wrongdoing within the APS (whistleblowing)

      Public interest disclosure (for current or former staff in Australia Public Service)

      We’re free and impartial, and here’s how we’ve helped

      When complaints are brought to our attention we look at all sides of the story. Here are some real-life examples of the types of complaints we receive and the actions we’ve taken.

      Compensation for a parcel seized by overseas customs authority

      • Australia Post rejected a compensation claim for an overseas package that held up overseas customs authority for several months.
      • Upon our review, Australia Post agreed to pay the compensation claim in full.

      Fee refund after withdrawing from concurrent study

      • An overseas student asked for their private education provider to refund course fees paid, after withdrawing from concurrent study.
      • After our investigation, the provider agreed to pay a refund, update its written agreement and amend processes for accepting students in concurrent study.

      Refund for unused private health policy

      • Health provider refunded health cover fees for an unused policy.

      Information for industry and agencies

      Public interest disclosure (whistleblowing) arrow Law enforcement agency oversight arrow Private Health Industry oversight arrow Monitoring places of detention - OPCAT arrow Industry updates arrow