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      Latest from the Ombudsman
      Joint statement
      01 Jul 2026
      Australian NPM joint statement - Access to the open air in Victoria’s Prisons

      The Victorian Government proposes to override Victoria’s Human Rights Act to limit the right of people in prisons in Victoria to access the open air...

      Report
      01 Jul 2026
      PID Biannual Report | July - December 2025

      I am pleased to present my 6-monthly report on the operation of the Public Interest Disclosure Act 2013 (PID Act) for the period 1 July 2025 to 31 December 2025...

      Submission
      01 Jul 2026
      Submission - Inquiry into the Defence Force Discipline Amendment (RCDVS Implementation and Related Measures No. 1) Bill 2026

      Ombudsman submission to the inquiry into the Defence Force Discipline Amendment (RCDVS Implementation and Related Measures No. 1) Bill 2026...

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      How we can help you How to make a complaint Australian government agency complaints Careers

      What's the complaint process?

      Making a complaint can be daunting. Here's what to expect.

      Overview Before you make a complaint
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      I want to complain about

      An Australian Government agency

      ASIC Services Australia the NDIS The Australian Federal Police Immigration and detention

      A private company

      Education Providers Health insurers Postal operators

      Wrongdoing within the APS (whistleblowing)

      Public interest disclosure (for current or former staff in Australia Public Service)

      We’re free and impartial, and here’s how we’ve helped

      When complaints are brought to our attention we look at all sides of the story. Here are some real-life examples of the types of complaints we receive and the actions we’ve taken.

      Compensation for a parcel seized by overseas customs authority

      • Australia Post rejected a compensation claim for an overseas package that held up overseas customs authority for several months.
      • Upon our review, Australia Post agreed to pay the compensation claim in full.

      Fee refund after withdrawing from concurrent study

      • An overseas student asked for their private education provider to refund course fees paid, after withdrawing from concurrent study.
      • After our investigation, the provider agreed to pay a refund, update its written agreement and amend processes for accepting students in concurrent study.

      Refund for unused private health policy

      • Health provider refunded health cover fees for an unused policy.

      Information for industry and agencies

      Public interest disclosure (whistleblowing) arrow Law enforcement agency oversight arrow Private Health Industry oversight arrow Monitoring places of detention - OPCAT arrow Industry updates arrow