Commonwealth Ombudsman

Latest from the Ombudsman

Image banner for the Fit to Fly Issues Paper.

Fit to fly - An Involuntary Removal Case Study involving the use of Chemical Restraint

An Involuntary Removal Case Study involving the use of Chemical Restraint

Media Release - National Student Ombudsman Announcement

Legislation has passed to establish the National Student Ombudsman

Actions Speak Volume 6

Defence’s implementation of recommendations from our inquiry into behaviour training for Defence recruits

Common Topics:

How we can help you How to make a complaint Australian government agency complaints Careers

I want to complain about

An Australian Government agency

ASIC Services Australia the NDIS The Australian Federal Police Immigration and detention

A private company

Education Providers Health insurers Postal operators

Wrongdoing within the APS (whistleblowing)

Public interest disclosure (for current or former staff in Australia Public Service)

We’re free and impartial, and here’s how we’ve helped

When complaints are brought to our attention we look at all sides of the story. Here are some real-life examples of the types of complaints we receive and the actions we’ve taken.

Compensation for a parcel seized by overseas customs authority

Australia Post rejected a compensation claim for an overseas package that held up overseas customs authority for several months.
Upon our review, Australia Post agreed to pay the compensation claim in full.

Fee refund after withdrawing from concurrent study

An overseas student asked for their private education provider to refund course fees paid, after withdrawing from concurrent study.
After our investigation, the provider agreed to pay a refund, update its written agreement and amend processes for accepting students in concurrent study.

Refund for unused private health policy

Health provider refunded health cover fees for an unused policy.

Information for industry and agencies

Public interest disclosure (whistleblowing) Law enforcement agency oversight Private Health Industry oversight Monitoring places of detention - OPCAT Industry updates