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Complaint Handling Forum 2024

The Commonwealth Ombudsman Complaint Handling Forum is back in 2024!

View the summary program and buy tickets at the Complaint Handling Forum page.

View the Complaint Handling Forum 2023 program here.

Useful Resources

Public Interest Disclosure e-learning

The PID e-learning module will teach you about what a PID is, how you can make one, the protections that are available to disclosers and the process of a PID investigation.

If your agency would like to use the PID e-learning module as a part of your educational tools, we suggest you talk to your LMS administrator to ensure the correct publishing standard of the module is selected for downloading.

Previous events

Australian Public Sector Anti-Corruption Conference (APSACC) 2017

The Office of the Commonwealth Ombudsman is proud to partner with the Australian Public Sector Anti-Corruption Conference (APSACC) 2017. The biennial conference is an opportunity to focus on innovations, strategies and future directions in preventing corruption, and to network with international public sector peers and leaders.

The conference will run from 14–16 November 2017 at The Westin, Sydney.

To find out more, and to take advantage of the early bird discount, visit the APSACC website.

18-19 March 2010: Australasian and Pacific Ombudsman Regional Conference

About 40 ombudsmen or their equivalents and other colleagues from around the Asia–Pacific met in Canberra, Australia on 18 and 19 March to promote international engagement, liaison and best practice in the pursuit of good governance within our region.

The Australian Office of the Commonwealth Ombudsman hosted the important event—the 1st general meeting of the Pacific Ombudsman Alliance (POA) and the 25th anniversary conference of the Australasian and Pacific Ombudsman Region (APOR).

Defence Watchdogs: the administrative oversight of military justice

Friday, 5 December 2008 was the 25th anniversary of the start of the  Defence Force Ombudsman. To mark this milestone, a seminar titled Defence Watchdogs: the administrative oversight of military justice was held on 26 November 2008 at the Australian War Memorial. The  seminar was hosted by three watchdogs: the Defence Force Ombudsman, the  Australian Centre for Military Law and Justice (ANU) and the Inspector  General of the Australian Defence Force.

Speakers at the seminar included the Hon. Warren Snowdon,  Minister for Defence Science and Personnel; Senator Mark Bishop, the  Chair of the Senate Committee for Foreign Affairs Defence and Trade,  and Lieutenant General Peter Leahy, former Chief of Army.

Some of the speeches and presentations from the seminar are reproduced below.

Improving administration: the next 30 years - Complaint handling, investigation and good administration

On 9 August 2007, a one-day seminar was held as part of the 30th  anniversary celebrations of the Commonwealth Ombudsman. The seminar was titled Improving administration: the next 30 years - Complaint handling, investigation and good administration.

Senior representatives from the public and private sectors gathered to discuss and debate current and emerging issues in complaint handling and ombudsman oversight of administration.

Speeches and presentations from the seminar are reproduced below.