Case study
These case studies are deidentified or include false names to protect the privacy of individuals.
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Case study12 Feb 2024Compensation for a parcel seized by overseas customs authority
Seeking compensation for a parcel confiscated by an international customs authority.
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Case study12 Feb 2024Fee refund after withdrawing from concurrent study
A university student pursuing a trade simultaneously, faced non-compliance from the trade course provider regarding a refund.
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Case study12 Feb 2024Refund for unused private health policy
Refund of unused Overseas Student Health Cover after flight to Australia was cancelled due to COVID-19 travel restrictions.