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Caretaker conventions now in place
Ahead of the 2025 federal election the Australian Government has assumed a caretaker role. We are operating in accordance with caretaker conventions.
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      If you need more translations, please contact us via: 1300 362 072 or ombudsman@ombudsman.gov.au

      Caretaker conventions now in place
      Ahead of the 2025 federal election the Australian Government has assumed a caretaker role. We are operating in accordance with caretaker conventions.

      Private Postal Operator Register

      The PIO is able to investigate complaints about the postal operators listed below. Australia Post is a mandatory member of the Postal Industry Ombudsman scheme. Other operators may voluntarily register.

      Register of Private Postal Operators – Current (as at 8 August 2018)
      NameTrading namesABNDate of registrationDate of deregistration*Contact details
      Australian Postal Corporation (includes StarTrack)Australia Post; StarTrack288649705796/10/2006 GPO Box 9911
      MELBOURNE VIC 3001
      13 POST (13 76 78) from within Australia
      +61 3 8847 9045 from overseas

      * Under section 19ZC(2)(b) of the Ombudsman Act 1976 (Cth), the Postal Industry Ombudsman must remove the PPO from the Register of PPOs 12 months after the deregistration date.