Accountability and Reporting

Our national office is located in Canberra and we have State offices in Adelaide, Brisbane, Melbourne, Perth and Sydney. The Ombudsman and Deputy Ombudsman are based in Canberra along with five Senior Assistant Ombudsman, who manage the specialist complaint handling teams.

The Office of the Commonwealth Ombudsman's ABN number is: 53003678148.

Administrative files

On 14 November 1994 the Senate agreed to a motion by Senator  Harradine requiring all Australian Government departments and agencies  to produce an indexed list of files every six months for tabling before  Parliament. The production of the list is intended to make the  operations of government more transparent to the Australian public.

As part of the Governments' ongoing commitment to give Australians  greater access to relevant government information quickly and easily,  the original Senate Order was amended in 1998 and now requires  departments to also list these files on their Internet websites.

The lists are tabled twice a year:

  • Spring sittings - files created in the preceding July to December
  • Autumn sitting - files created in the preceding January to June

Files created:

Legal services expenditure

Under Paragraph 11.1(ba) of the Legal Services Directions 2017, the  Office of the Commonwealth Ombudsman is obliged to make publicly  available its legal services expenditure for the previous financial  year.

This is a statement of legal services expenditure published in  accordance with paragraph 11.1(ba) of the Legal Services Directions  2017.

Expenditure 2015-16Amount ($)
External (ex GST)50,496.18
Internal (ex GST)544,034.04

Senate Order on government agency contracts

Pursuant to the Senate Order on non-corporate Commonwealth entity contracts, agency contracts entered into by the Office of the Commonwealth Ombudsman, which provide for a consideration to the value of $100,000 or more and which:

  • have not been fully performed as at 30 June 2018 or
  • which have been entered into during the 12 months prior to 30 June 2018.

All contracts required to be listed pursuant to the Senate Order can be found on the AusTender website.  The report is titled Senate Order on Confidentiality in Procurement Contracts by Agency.

Some of the contracts listed contain confidentiality provisions of a general nature that are designed to protect the confidential information of the parties that may be obtained or generated in carrying out the contract.

The reasons for including such clauses include:

  • ordinary commercial prudence that requires protection of trade secrets, proprietary information and the like
  • protection of Commonwealth material and personal information.

The Office of the Commonwealth Ombudsman has estimated its cost of complying with the Senate Order is $600. This is determined by calculating the time taken to collect, analyse and compile the information and applying salary costs and on-costs.

Previous listings:

Portfolio Budget  Statements and Additional Estimates Statements

The Commonwealth Ombudsman  is part of the Department of Prime Minister & Cabinet portfolio. The  Portfolio Budget Statements 2016-17 are available on this website.

Past Portfolio  Budget Statements are also available on this website.

Procurement plan

Our current Procurement Plan is available on the AusTender website under Office of the Commonwealth Ombudsman.

Conflict of interest

Guidelines relating to managing conflict of interest, or perceived conflict of interest at the Office of the Commonwealth Ombudsman.

Conflict of Interest Guidelines - Sept 2015


The Office of the Commonwealth Ombudsman does not administer discretionary grant programs.

Remuneration Paid to Executives at the Office of the Commonwealth Ombudsman

As a Commonwealth Entity we provide an annual update on the remuneration paid to the executives in the Office.

Details of the average annual reportable remuneration paid to substantive executives during the 2017-18 reporting period are outlined in the Table at the link provided below.

Average annual reportable remuneration paid to substantive executives during the 2017-18 reporting period