Our national office is located in Canberra and we have State offices in Adelaide, Brisbane, Melbourne, Perth and Sydney. The Ombudsman and Deputy Ombudsman are based in Canberra along with five Senior Assistant Ombudsman, who manage the specialist complaint handling teams.
The Office of the Commonwealth Ombudsman's ABN number is: 53003678148.
On 14 November 1994 the Senate agreed to a motion by Senator Harradine requiring all Australian Government departments and agencies to produce an indexed list of files every six months for tabling before Parliament. The production of the list is intended to make the operations of government more transparent to the Australian public.
As part of the Governments' ongoing commitment to give Australians greater access to relevant government information quickly and easily, the original Senate Order was amended in 1998 and now requires departments to also list these files on their Internet websites.
The lists are tabled twice a year:
- Spring sittings - files created in the preceding July to December
- Autumn sitting - files created in the preceding January to June
Legal services expenditure
Under Paragraph 11.1(ba) of the Legal Services Directions 2017, the Office of the Commonwealth Ombudsman is obliged to make publicly available its legal services expenditure for the previous financial year.
This is a statement of legal services expenditure published in accordance with paragraph 11.1(ba) of the Legal Services Directions 2017.
|Expenditure 2015-16||Amount ($)|
|External (ex GST)||71,525.40|
|Internal (ex GST)||122,508.59|
Senate Order on government agency contracts
Pursuant to the Senate Order on non-corporate Commonwealth entity contracts, agency contracts entered into by the Office of the Commonwealth Ombudsman, which provide for a consideration to the value of $100,000 or more and which:
- have not been fully performed as at 30 June 2016 or
- which have been entered into during the 12 months prior to 30 June 2016.
All contracts required to be listed pursuant to the Senate Order can be found on the AusTender website. The report is titled Senate Order on Confidentiality in Procurement Contracts by Agency.
Some of the contracts listed contain confidentiality provisions of a general nature that are designed to protect the confidential information of the parties that may be obtained or generated in carrying out the contract.
The reasons for including such clauses include:
- ordinary commercial prudence that requires protection of trade secrets, proprietary information and the like
- protection of Commonwealth material and personal information.
The Office of the Commonwealth Ombudsman has estimated its cost of complying with the Senate Order is $600. This is determined by calculating the time taken to collect, analyse and compile the information and applying salary costs and on-costs.
Portfolio Budget Statements and Additional Estimates Statements
The Commonwealth Ombudsman is part of the Department of Prime Minister & Cabinet portfolio. The Portfolio Budget Statements 2016-17 are available on this website.
Past Portfolio Budget Statements are also available on this website.
Our current Procurement Plan is available on the AusTender website under Office of the Commonwealth Ombudsman.
Conflict of interest
Guidelines relating to managing conflict of interest, or perceived conflict of interest at the Office of the Commonwealth Ombudsman.
The Office of the Commonwealth Ombudsman does not administer discretionary grant programs.