The Commonwealth Ombudsman safeguards the community in its dealings with Australian Government agencies.

The Ombudsman’s office handles complaints, conducts investigations, performs audits and inspections, encourages good administration, and carries out specialist oversight tasks.

The Commonwealth Ombudsman is also the Defence Force, Immigration, Law Enforcement, Postal Industry, Private Health Insurance,ACTand Overseas Students Ombudsman.

The Commonwealth Ombudsman also oversees the operation of the federal government public interest disclosure scheme.

New website coming soon.

Watch this space for more information.

Private health insurance complaints to the Commonwealth Ombudsman

From 1 July 2015, complaints about private health insurance should be directed to the Commonwealth Ombudsman.

Complaints previously directed to the Private Health Insurance Ombudsman (www.phio.gov.au) from health fund members, health funds, private hospitals or medical practitioners should now be directed to this office.

For more information about private health insurance matters, see www.phio.gov.au.

Tax complaints to the Inspector-General of Taxation

From 1 May 2015, most complaints about the Australian Taxation Office (ATO) and the Tax Practitioners Board (TPB) must be directed to the Inspector-General of Taxation (IGT). Further information is available here

Australia Post - Change to the Basic Postage Rate and letter service

The introduction by Australia Post of a Regular and Priority letter delivery service for consumers and an increase in the Basic Postage Rate from 70 cents to $1 came into effect on 4 January 2016. Further information is available here

Information Publication Scheme FOI Disclosure Log Public Interest Diclosure Scheme