The Commonwealth Ombudsman safeguards the community in its dealings with Australian Government agencies.

The Ombudsman’s office handles complaints, conducts investigations, performs audits and inspections, encourages good administration, and carries out specialist oversight tasks.

The Public Interest Disclosure Bill passed by parliament in June 2013 confers new roles and responsibilities on the Ombudsman to oversee the operation of the federal government public interest disclosure scheme.

The Commonwealth Ombudsman is also the Defence Force, Immigration, Law Enforcement, Taxation, Postal IndustryACTand Overseas Students Ombudsman.

Lodge a complaint online

Our Online Complaint Form has been re-designed to be more accessible and mobile-friendly

Transfer of FOI complaint handling role from the Office of the Australian Information Commissioner to the Commonwealth Ombudsman

In the Portfolio Budget Statements 2014/2015, the Government announced that the Office of the Australian Information Commissioner (OAIC) would be disbanded from 1 January 2015. However, legislation to give effect to this change was not considered by the Senate before the end of the 2014 sitting period. As a result, transitional arrangements that had been put in place from 1 November 2014, with the Commonwealth Ombudsman handling FOI complaints, will continue. The OAIC will continue to handle FOI Information Commissioner reviews. The OAIC will also continue to handle privacy complaints under the Privacy Act 1988.

Transfer of Tax complaint handling role to the Inspector-General of Taxation

New Bill introduced to Parliament 4 December 2014. Read more here.

Tax Time 2014 - Frequently Asked Questions

Information Publication Scheme FOI Disclosure Log Public Interest Diclosure Scheme