The Commonwealth Ombudsman safeguards the community in its dealings with Australian Government agencies.

The Ombudsman’s office handles complaints, conducts investigations, performs audits and inspections, encourages good administration, and carries out specialist oversight tasks.

The Public Interest Disclosure Bill passed by parliament in June 2013 confers new roles and responsibilities on the Ombudsman to oversee the operation of the federal government public interest disclosure scheme.

The Commonwealth Ombudsman is also the Defence Force, Immigration, Law Enforcement, Taxation, Postal IndustryACTand Overseas Students Ombudsman.

Tax Time 2014 - Frequently Asked Questions

Transfer of tax complaint handling role from the Taxation Ombudsman to the Inspector-General of Taxation

In the Portfolio Budget Statements - 2014-2015, the Government announced a transfer of the tax complaint handling role from the Taxation Ombudsman to the Inspector-General of Taxation. The transfer requires changes to the legislation of both agencies. Until such legislation is passed by the Parliament, complaints about the Australian Taxation Office should continue to be directed to the Taxation Ombudsman (part of the Office of the Commonwealth Ombudsman).

Complaint Management Investigation

Information Publication Scheme FOI Disclosure Log Public Interest Diclosure Scheme