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- Annual Report 2008–2009 AnnuAl report 2008–2009 Commonwealth… PDF (9534k) this led to the publication of a Better Practice Guide to Complaint Handling, seven fact sheets, three e-bulletins containing ombudsman case studies, 19 submissions to parliamentary and other inquiries, and ... In April 2009 we released the Better https://www.ombudsman.gov.au/__data/assets/pdf_file/0023/124745/ombud_anrep_09_full.pdf - Cached - 5 Nov 2009
- 2009–20102009–2010 Comm onwealth O mbudsm an Annual Report 2009–2010… PDF (6493k) we also expanded on work in the previous year, producing additional fact sheets and publishing the Better practice guide to managing unreasonable complainant conduct. ... departments and agencies adopted the majority of ombudsman report recommendations, https://www.ombudsman.gov.au/__data/assets/pdf_file/0020/125093/ombudsman_anrep_2009_2010_full.pdf - Cached - 27 Oct 2010
- 14 April 2014: Taxation Ombudsman’s perspectives on Australian tax… For example, lessons learnt in relation to the complaint handling practices of ASIC and the Tax Practitioners Board can be applied to other agencies, such as the ATO. ... The ANAO used our Better Practice Guide to Complaint Handling as the benchmark when https://www.ombudsman.gov.au/publications-and-news-pages/publication-pages/speeches/commonwealth-ombudsman/14-april-2014-taxation-ombudsmans-perspectives-on-australian-tax-administration - Cached - 24 Jan 2023
- Australian Defence Force—Management of complaints about unacceptable… PDF (1415k) This investigation into the management of complaints about unacceptable behaviour made by Australian Defence Force members was initiated to determine whether the Department of Defence complaint-handling policy and practices are effective. https://www.ombudsman.gov.au/__data/assets/pdf_file/0031/286663/investigation_2007_04.pdf - Cached - 17 Jun 2007
- Commonwealth National Preventive Mechanism Report 2021-22 PDF (3943k) OPCAT Monitoring https://www.ombudsman.gov.au/__data/assets/pdf_file/0022/290137/Commonwealth-NPM-Report.pdf - Cached - 24 Jan 2023
- 1 2 https://www.ombudsman.gov.au/_design/integration-points/funnelback/news-listing?result_173162_result_page=2 - Cached
- Review of Australia Post complaints about carding, Safe Drop ... PDF (4206k) 41. Second chance transfer. 42. Common issues raised in complaints about complaint-handling. ... Complaint handling. 5. To reduce complaints Australia Post should:. simplify the method for customers to lodge an online complaint by providing a https://www.ombudsman.gov.au/__data/assets/pdf_file/0037/286489/review-of-australia-post-complaints.pdf - Cached - 29 Mar 2018
- Findings from the 2019 complaint assurance project PDF (1105k) Commonwealth Ombudsman https://www.ombudsman.gov.au/__data/assets/pdf_file/0033/286548/Lessons-in-good-complaint-handling.pdf - Cached - 25 Feb 2020
- 1 Provider e-newsletter–April 2020 If you do not wish ... PDF (878k) providing external complaint handling services, including about complaints arising from COVID-19. ... responsiveness to students? You can read more about complaint handling in our Better Practice Guide to Complaint Handling on. https://www.ombudsman.gov.au/__data/assets/pdf_file/0033/289428/VSL-newsletter-Oct-Dec-2019.pdf - Cached - 24 Apr 2020
- VET Student Loans Code of Practice: Self-Assessment Tool Introduction … PDF (419k) Key references. • Commonwealth Ombudsman - Better Practice Complaint Handling Guide • VET Student Loans Manual for Providers – 4.8.9 – Processes and Procedures related to student. ... Key references. • Commonwealth Ombudsman - Better Practice https://www.ombudsman.gov.au/__data/assets/pdf_file/0020/290432/VSL-COP-Self-Assessment-Tool.pdf - Cached - 16 Mar 2023
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