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        Shape the future of Centrepay consultation - Submission

        14 May 2025 | Submission
        A Submission from the Commonwealth Ombudsman, Iain Anderson. As explained in my submission to Services Australia’s community consultation on its Centrepay in July 2024, my Office has raised concerns with Services Australia and its predecessors

        Australian NPM Meeting 10 Communiqué - 18 February 2025

        12 May 2025 | Communique
        On 18 February 2025, members of the Australian National Preventive Mechanism (NPM) held their first meeting for 2025 to discuss current and emerging issues.

        Commonwealth NPM Annual Report - 2023-24

        8 May 2025 | Annual report
        This Annual Report provides an overview of the activities of the Commonwealth NPM for the financial year 2023-24.

        Quarterly Report Under S 712F(6) of the Fair Work Act 2009 - Q1 2024-25

        28 Apr 2025 | Quarterly report
        This quarterly report summarises the work of the Office of the Commonwealth Ombudsman from 1 July to 30 September 2024 to review the exercise of examination powers by the Fair Work Ombudsman (FWO) and any member of the staff of the Office of the FWO.

        Public Statement - Merchant Fee Surcharges and Payments to Government agencies

        7 Apr 2025 | Public Statement
        Public statement from the Commonwealth Ombudsman in response to concern about merchant fee surcharges and payments to Government agencies.

        Commonwealth Ombudsman Service Charter

        3 Apr 2025 | Corporate plan
        This charter tells you the nature and level of the services you can expect from the Office of the Commonwealth Ombudsman. It also explains what to do if you are unhappy with the service you receive.

        Combined Crimes Act Annual Report - 2023-24

        28 Mar 2025 | Annual report
        This annual report presents the results of the Office of the Commonwealth Ombudsman's inspections on agencies' compliance with the Crimes Act 1914 for Controlled Operations, Delayed Notification Search Warrants and Account Takeover Warrants for the

        Australian NPM Joint Statement Federal Budget 2025-26

        26 Mar 2025 | Joint statement
        Members of the Australian NPM made a joint statement expressing deep concern that once again the federal Budget does not include more funding to support their torture prevention work in detention environments.

        Automated Decision Making Better Practice Guide - March 2025

        25 Mar 2025 | Better practice guide
        This guide is a practical tool from the Office of the Commonwealth Ombudsman to assist agencies with designing automated systems. It focuses on practical guidelines to ensure compliance with administrative law and privacy principles, and best

        Commonwealth Ombudsman Innovate Reconciliation Action Plan 2025-2027

        20 Mar 2025 | Corporate plan
        Our Reconciliation Action Plan (RAP) outlines the innovative activities the Office of the Commonwealth Ombudsman (the Office) will undertake over the next two years.