Publications and resources

28 Apr 2025 | Quarterly report

This report, made under section s 712F(6) of the Fair Work Act 2009, summarises the work of the Office of the Commonwealth Ombudsman during the period from 1 July to 30 September 2024 to review the exercise of examination powers by the Fair Work

7 Apr 2025 | Public Statement

Public statement in response to concern about merchant fee surcharges and payments to Government agencies.

3 Apr 2025 | Corporate plan

This charter tells you the nature and level of the services you can expect from the Office of the Commonwealth Ombudsman. It also explains what to do if you are unhappy with the service you receive.

28 Mar 2025 | Annual report

Commonwealth Ombudsman's 2023-2024 report on use of powers under the Crimes Act 1914.

26 Mar 2025 | Joint statement

Members of the Australian NPM made a joint statement expressing deep concern that once again the federal Budget does not include more funding to support their torture prevention work in detention environments.

25 Mar 2025 | Better practice guide

This guide is a practical tool from the Office of the Commonwealth Ombudsman to assist agencies with designing automated systems. It focuses on practical guidelines to ensure compliance with administrative law and privacy principles, and best

20 Mar 2025 | Corporate plan

Our Reconciliation Action Plan (RAP) outlinesthe innovative activities the Office of theCommonwealth Ombudsman (the Office) willundertake over the next two years.

19 Mar 2025 | Quarterly report

Private Health Industry oversight from the Office of the Commonwealth Ombudsman, including highlights, key accomplishments, progress and upcoming priorities covering the October to December 2024 quarter.

17 Mar 2025 | Media Release

The Ombudsman finds Services Australia failed domestic violence survivor and recommends remediation and compensation.

17 Mar 2025 | Investigation report

This report details an investigation by the Office of the Commonwealth Ombudsman commencing in March 2024 into Services Australia’s Child Support Program following a complaint received by a member of the public.

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