The Commonwealth Ombudsman deals with complaints about Commonwealth Government departments and agencies, and is also the Ombudsman for:
- Private Health Insurance
- Overseas Students
- VET Student Loans
- the Defence Force
- Law Enforcement
- the Postal Industry
- the Australian Capital Territory
- Norfolk Island
The Commonwealth Ombudsman is also responsible for:
- oversight of the Commonwealth Public Interest Disclosure scheme
- inspection and monitoring of controlled operations and surveillance devices
Other information about the Commonwealth Ombudsman
- What we do
In Australia, there is a Commonwealth Ombudsman as well as State and Territory ombudsman.
Laws that govern the activities of the Commonwealth Ombudsman
- Current Ombudsman
The Appointment of Mr Michael Manthorpe PSM to the role of Commonwealth Ombudsman was announced on 8 May 2017.
- Organisation chart
This chart shows the high level structure of the current office.
- Our inspections role
The Ombudsman has statutory responsibility for inspecting the records of law enforcement and other enforcement agencies in relation to the use of covert powers.
- Service charter
The Service Charter sets out the standards of service you can expect from us.
- Accountability and Reporting
Information required for external reporting and accountability including administrative files, grants, expenditure on legal services, contracts, and conflicts of interest.
- Corporate plan
Commonwealth Ombudsman corporate plan.
- Agency Multicultural Plan 2013-2015
Commonwealth Ombudsman Multicultural Access and Equity Plan 2013-2015
- Reconciliation Action Plan 2013-2015
Commonwealth Ombudsman Reconciliation Action Plan 2013-2015
- Workplace Diversity Program 2015-2018
Commonwealth Ombudsman Workplace Diversity Program 2015-2018