Education, Events and Resources
Education
Complaint Handling Forum
The Commonwealth Ombudsman Complaint Handling Forum is an annual event held by the Office.
You can find out more on our Complaint Handling Forum page.
Public Interest Disclosure e-learning
The PID e-learning module will teach you about what a PID is, how you can make one, the protections that are available to disclosers and the process of a PID investigation.
If your agency would like to use the PID e-learning module as a part of your educational tools, we suggest you talk to your LMS administrator to ensure the correct publishing standard of the module is selected for downloading.
Events
You can check here for any upcoming events that we will be participating in.
Commonwealth Ombudsman Attends the Townsville Disability Expo on the 23 May 2025
The Office of the Commonwealth Ombudsman is pleased to be attending the Townsville Regional Disability Expo + Bonus Senior Day, taking place on 23 May 2025 at Townsville Stadium.
This important community event brings together people with disability, their families and carers, advocacy groups, and service providers to connect and explore a wide range of services available.
Event Details:
What: Townsville Regional Disability Expo + Bonus Senior Day
When: Friday, 23 May 2025
Where: Where: Townsville Stadium 40-48 Murray Lyons Cres Annandale
Time: 9am - 3pm
Our team will be available throughout the event to chat with the public and service providers about:
- the role and services of the Office
- how to make a complaint about an Australian government agency and some private providers.
We look forward to connecting with attendees and sharing how the Office of the Commonwealth Ombudsman works to help people and improve government.
Resources
Here you will find a number of helpul recoursed you can use.
- Visit our Publications page
- Download our Complaint Handling Better Practice Guide
- Automated Decision Making Better Practice Guide
- Read our Insights reports
- Utilise our agency Self-Assessment Tool for Complaint Handling