Education, Events and Resources

Education

Complaint Handling Forum

The Commonwealth Ombudsman Complaint Handling Forum is an annual event held by the Office.

You can find out more on our Complaint Handling Forum page.

Public Interest Disclosure e-learning

The PID e-learning module will teach you about what a PID is, how you can make one, the protections that are available to disclosers and the process of a PID investigation.

If your agency would like to use the PID e-learning module as a part of your educational tools, we suggest you talk to your LMS administrator to ensure the correct publishing standard of the module is selected for downloading.

• PID e-learning module 2024 - Story file (31.7 MB)
• PID e-learning module 2024 - SCORM files 1 (23.3 MB)
• PID e-learning module 2024 - SCORM files 2 (23.3 MB)

Events

We will update this section of the page with any upcoming events that we will be participating in.

Resources

Here you will find a number of helpul recoursed you can use.

• Visit our Publications page
• Download our Complaint Handling Better Practice Guide
• Automated Decision Making Better Practice Guide
• Read our Insights reports
• Utilise our agency Self-Assessment Tool for Complaint Handling