9:00am to 5:00pm Monday to Friday.
Complaints can be made online or over the phone: 1300 362 072
Find out about Making a Complaint to the Commonwealth Ombudsman
VET Student Loans and VET FEE-HELP complaints: People wanting to make a complaint in relation to the VET FEE-HELP scheme or VET Student Loans program should first consider the information here before lodging a complaint with our office)
Private Health Insurance advice: PrivateHealth.gov.au
Services available to assist you to make a complaint
If you are a non-English speaking person, we can help through the Translating and Interpreter Service (TIS) on 131 450.
If you are deaf, or have a hearing impairment or speech impairment, contact us through the National Relay Service:
- TTY users phone 133 677 then ask for 1300 362 072
- Speak and Listen users phone 1300 555 727 then ask for 1300 362 072
- Internet Relay users connect to the National Relay Service then ask for 1300 362 072
We have information sheets in many community languages and can provide copies of a large print information booklet.
For all media enquiries call 02 6276 3759 during standard business hours.
If you have any questions, comments or suggestions about this site or any information contained in this site, you can use our online enquiry form. Alternatively you can download and complete our Compliments or complaints about our service form.
Seeking information from the Ombudsman's office
Guidelines on seeking information from the Ombudsman's office including Freedom of Information requests.
By appointment only. To make an appointment to speak to one of our staff, please call 1300 362 072
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Adelaide SA 5000
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