Contact us
Complaints
To make a complaint, please call 1300 362 072. You can also access the online form 24 hours a day.
Our phone service is available during the following hours:
- Monday 10:00 am – 4:00 pm
- Tuesday 10:00 am – 4:00 pm
- Wednesday 10:00 am – 2:00 pm
- Thursday 10:00 am – 4:00 pm
- Friday 10:00 am – 4:00 pm
Note: The times outlined above are AEST, or AEDT during daylight saving.
Our offices and phone lines are closed on national public holidays.
Find out more about:
- How to make a complaint
- VET Student Loans program and VET FEE-HELP scheme complaints
- Private Health Insurance
International enquiries
For enquiries made from outside of Australia, please call +61 2 5117 3600.
Accessibility services
Services to help you contact the Commonwealth Ombudsman.
The Translating and Interpreter Service (TIS) is a free-of-charge service available on 131 450.
We also have information sheets in many community languages and can provide copies of a large print information booklet.
If you have hearing or speech loss:
- TTY Users please phone 133 677 and then ask for 1300 362 072
- Speak and Listen Users phone 1300 555 727 then ask for 1300 362 072
- Internet Relay Users can connect to the National Relay Service then ask for 1300 362 072
Feedback
We welcome your feedback on our service. If you have any questions, comments or suggestions please use our online enquiry form.
Seeking information from the Commonwealth Ombudsman
Guidelines on seeking information from the Commonwealth Ombudsman including Freedom of Information requests.
Our offices
- Canberra - Level 5, 14 Childers Steet
- Brisbane - Level 22, 215 Adelaide Street
- Adelaide - Level 11, 25 Grenfell Street
- Sydney - Level 20, 60 Castlereagh Street
You can attend our office to make a complaint in person. So that we can make sure a staff member is available to discuss your complaint, please call ahead on 1300 362 072 to make an appointment.
Write to us
You can write to us by sending your enquiry to:
Commonwealth Ombudsman
GPO Box 442
Canberra ACT 2601
Please include your phone number so we can contact you.
Media Enquiries
Please email: media@ombudsman.gov.au