Contact us

VET Student Loans and VET FEE-HELP complaints: People wanting to make a complaint in relation to the VET FEE-HELP scheme or VET Student Loans program should first consider the information here before lodging a complaint with our office)


9:00am to 5:00pm Monday to Friday, Australian Eastern Daylight Time


Phone: 1300 362 072 (Calls from mobile phones at mobile phone rates)

Defence Force Ombudsman: To report Defence Abuse 1300 395 776 between 9am and 5pm (AEDT) Monday to Friday. (Calls from mobile phones at mobile phone rates)

International: +61 2 6276 0111

ComplaintsOnline Complaint Form

Post: Commonwealth Ombudsman, GPO Box 442, Canberra ACT 2601

Enquiries: Our Enquiry Form can be used to order publications, make an FOI request, request a guest speaker, or lodge a complaint about the Commonwealth Ombudsman.

Public Interest Disclosures: 02 6276 3777 (business hours only)

Indigenous Line: 1800 060 789 (Calls from mobile phones at mobile phone rates)

Private Health Insurance advice

Health Insurance

Health Insurance complaints: 1300 362 072

Media Enquiries

For all media enquiries call 02 6276 3759 during standard business hours


Find out about Making a Complaint to the Commonwealth Ombudsman


If you have any questions, comments or suggestions about this site or any information contained in this site, you can use our online enquiry form.  Alternatively you can download and complete our Compliments or complaints about our service form.

Services available to assist you to make a complaint

If you are a non-English speaking person, we can help through the Translating and Interpreter Service (TIS) on 131 450.

If you are deaf, or have a hearing impairment or speech impairment, contact us through the National Relay Service:

  • TTY users phone 133 677 then ask for 1300 362 072
  • Speak and Listen users phone 1300 555 727 then ask for 1300 362 072
  • Internet Relay users connect to the National Relay Service then ask for 1300 362 072

We have information sheets in many community languages and can provide copies of a large print information booklet.

Seeking information from the Ombudsman's office

Guidelines on seeking information from the Ombudsman's office including Freedom of Information requests.

Our Offices

By appointment only.  To make an appointment to speak to one of our staff, please call 1300 362 072


Level 11, 25 Grenfell St
Adelaide SA 5000


Level 22
215 Adelaide Street
Brisbane QLD 4000


Level 5, Childers Square, 14 Childers Street
Canberra City ACT 2601


Level 6, 34 Queen Street
Melbourne VIC 3000


Level 2, Albert Facey House
469 Wellington Street
Perth WA 6000


Suite 2, level 16 580 George Street 
Sydney NSW 2000