Contact us
You can contact us via the following ways:
- online through our online complaint form
- by phone on 1300 362 072 (note this is not a toll-free number and calls from mobile phones may attract additional charges)
- in person at one of our office locations listed below
- in writing at GPO Box 442, Canberra, ACT 2601
Make a complaint online
You can access our online form 24 hours a day.
Make a complaint by phone
To make a complaint, by phone please call 1300 362 072.
Our phone service is available during the following hours:
- Monday 10:00 am – 4:00 pm
- Tuesday 10:00 am – 4:00 pm
- Wednesday 10:00 am – 2:00 pm
- Thursday 10:00 am – 4:00 pm
- Friday 10:00 am – 4:00 pm
Note: The times outlined above are AEST, or AEDT during daylight savings hours (October to March).
Our phone lines are closed on national public holidays and may be closed at other times, including on some state or territory public holidays. We will provide advance notice on our website when this this occurs.
Make a complaint in person at our offices
Make a complaint in person at our offices between 10am and 4pm Monday – Friday.
- Adelaide - Level 11, 25 Grenfell Street
- Canberra - Level 5, 7 London Circuit
- Brisbane - Level 22, 215 Adelaide Street
- Sydney - Level 20, 60 Castlereagh Street
- Melbourne – Level 2, 452 Flinders Street
Note: Our Sydney office is closed July 1 and July 2 for in-person complaints due to a severe weather event.
Note: Appointments are not required but we encourage you to call ahead to ensure a staff member is available to discuss your complaint. Please call ahead on 1300 362 072. Our offices are closed on public holidays observed in each location.
Write to us
You can write to us by sending your enquiry to:
Commonwealth Ombudsman
GPO Box 442
Canberra ACT 2601
Note: Please include your phone number so we can contact you.
International enquiries
For enquiries made from outside of Australia, please call +61 2 5117 3600.
Services available to help you
First Nations people can contact us on our Indigenous line at 1800 060 789.
If you are Deaf/deaf, hard of hearing or have a speech difficulty, you can use the National Relay Service to contact us.
If English is not your first language, the Translating and Interpreting Service (TIS) is a free-of-charge service available on 131 450.
We also have information sheets in many community languages and can provide copies of a large print information booklet.
Feedback
We welcome your feedback on our service. If you have any questions, comments or suggestions please use our online enquiry form.
Seeking information from the Commonwealth Ombudsman
Guidelines on seeking information from the Commonwealth Ombudsman including Freedom of Information requests.
Media Enquiries
For media enquires about the Commonwealth Ombudsman, the National Student Ombudsman or any of the other functions please email: media@ombudsman.gov.au