Contact us


9:00am to 5:00pm Monday to Friday.


Complaints can be made online or over the phone: 1300 362 072

Find out about Making a Complaint to the Commonwealth Ombudsman

VET Student Loans and VET FEE-HELP complaints: People wanting to make a complaint in relation to the VET FEE-HELP scheme or VET Student Loans program should first consider the information here before lodging a complaint with our office)

Private Health Insurance advice:

Services available to assist you to make a complaint

If you are a non-English speaking person, we can help through the Translating and Interpreter Service (TIS) on 131 450.

If you are deaf, or have a hearing impairment or speech impairment, contact us through the National Relay Service:

  • TTY users phone 133 677 then ask for 1300 362 072
  • Speak and Listen users phone 1300 555 727 then ask for 1300 362 072
  • Internet Relay users connect to the National Relay Service then ask for 1300 362 072

We have information sheets in many community languages and can provide copies of a large print information booklet.

Media Enquiries

For all media enquiries call 02 6276 3759 during standard business hours.


If you have any questions, comments or suggestions about this site or any information contained in this site, you can use our online enquiry form.  Alternatively you can download and complete our Compliments or complaints about our service form.

Seeking information from the Ombudsman's office

Guidelines on seeking information from the Ombudsman's office including Freedom of Information requests.

Our Offices

By appointment only. To make an appointment to speak to one of our staff, please call 1300 362 072


Level 11, 25 Grenfell St
Adelaide SA 5000


Level 22
215 Adelaide Street
Brisbane QLD 4000


Level 5, Childers Square, 14 Childers Street
Canberra City ACT 2601


Level 6, 34 Queen Street
Melbourne VIC 3000


Level 2, Albert Facey House
469 Wellington Street
Perth WA 6000


Suite 2, level 16 580 George Street 
Sydney NSW 2000