Contact us

We are committed to ensuring the health and safety of the public and our staff during this challenging time.

We are still taking complaints from the public, however in the interest of community health, this means we are not accepting face-to-face appointments at any of our offices. To make a complaint please use our online complaint form. If you're unable to complete the online form, see below for further options. Please note that due to the impacts of COVID-19 our phone service is now limited to 9am to 12pm Australian Eastern Time Monday to Friday.

As part of our commitment to the health and safety of our staff, many of them are working remotely, and due to government wide resources being focussed on the delivery of essential services to the Australian public, it may take longer than usual to contact you regarding your complaint, and for us to assist you to resolve it.

Thank you for your understanding while we navigate this challenging time together.

Complaints

To make a complaint, please use the online form.

If you're unable to complete the online form, you can call 1300 362 072. Please note that due to the impacts of COVID-19 our phone service is now limited to 9am to 12pm Australian Eastern Time Monday to Friday.

Find out more information to assist with Making a Complaint

VET Student Loans and VET FEE-HELP complaints: People wanting to make a complaint in relation to the VET FEE-HELP scheme or VET Student Loans program should first consider the information here before lodging a complaint with our office)

Private Health Insurance advice: PrivateHealth.gov.au

Services available to assist you to make a complaint

If you are a non-English speaking person, we can help through the Translating and Interpreter Service (TIS) on 131 450.

If you are deaf, or have a hearing impairment or speech impairment, contact us through the National Relay Service:

  • TTY users phone 133 677 then ask for 1300 362 072
  • Speak and Listen users phone 1300 555 727 then ask for 1300 362 072
  • Internet Relay users connect to the National Relay Service then ask for 1300 362 072

We have information sheets in many community languages and can provide copies of a large print information booklet.

Media Enquiries

For all media enquiries call 02 6276 3759 during standard business hours.

Feedback

If you have any questions, comments or suggestions about this site or any information contained in this site, you can use our online enquiry form.

Seeking information from the Ombudsman's office

Guidelines on seeking information from the Ombudsman's office including Freedom of Information requests.

Our Offices

Your health matters. During this period of pandemic (Coronavirus/COVID 19) please do not travel to our Offices. To make a complaint please use our online form. We apologise for any inconvenience.