Contact us

Complaints

To make a complaint, please use the online form.

Please be advised that due to impacts from COVID-19 you may experience a higher than usual waiting time, when using our phone service. It is for this reason we suggest that you use the online form.

If you're unable to complete the online form, you can call 1300 362 072. Our phone service operates from 10:30am to 3:00pm Australian Eastern Standard Time (AEST) Monday to Friday.

Find out more information to assist with Making a Complaint

VET Student Loans and VET FEE-HELP complaints: People wanting to make a complaint in relation to the VET FEE-HELP scheme or VET Student Loans program should first consider the information here before lodging a complaint with our office)

Private Health Insurance advice: PrivateHealth.gov.au

Services available to assist you to make a complaint

If you are a non-English speaking person, we can help through the Translating and Interpreter Service (TIS) on 131 450.

If you are deaf, or have a hearing impairment or speech impairment, contact us through the National Relay Service:

  • TTY users phone 133 677 then ask for 1300 362 072
  • Speak and Listen users phone 1300 555 727 then ask for 1300 362 072
  • Internet Relay users connect to the National Relay Service then ask for 1300 362 072

We have information sheets in many community languages and can provide copies of a large print information booklet.

Media Enquiries

If you're a journalist wishing to contact the Office, please email media@ombudsman.gov.au during standard business hours.

Feedback

If you have any questions, comments or suggestions about this site or any information contained in this site, you can use our online enquiry form.

Seeking information from the Ombudsman's office

Guidelines on seeking information from the Ombudsman's office including Freedom of Information requests.

Our Offices

Your health matters. During this period of pandemic (Coronavirus/COVID 19) please do not travel to our Offices. To make a complaint please use our online form. We apologise for any inconvenience.