Overseas Students

The Overseas Students Ombudsman is a specialist role of the Commonwealth Ombudsman

The Commonwealth Ombudsman:

  • can investigate complaints about problems that intending, current or former overseas students have with private schools, colleges and universities (education providers) in Australia
  • provides information about best practice complaints handling to help private education providers manage internal complaints effectively
  • publishes reports on problems and broader issues in international education that we identify through investigations.
(To view the video in other languages - click here)

Are you an international student or a private education provider?
Click one of the options for information relevant to you.

The Commonwealth Ombudsman can investigate complaints from international students about private education providers in Australia