Overseas Students Ombudsman

The Overseas Students Ombudsman is a specialist role of the Commonwealth Ombudsman

The Overseas Students Ombudsman:

  • investigates complaints about problems that intending, current or former overseas students have with private schools, colleges and universities (education providers) in Australia.
  • provides information about best practice complaints handling to help private education providers manage internal complaints effectively
  • publishes reports on problems and broader issues in international education that we identify through investigations.

The Overseas Students Ombudsman investigates complaints from overseas students about private education providers in Australia