Overseas Students Ombudsman

The Overseas Students Ombudsman:

  • investigates complaints about problems that intending, current or former overseas students have with private schools, colleges and universities (education providers) in Australia.
  • provides information about best practice complaints handling to help private education providers manage internal complaints effectively
  • publishes reports on problems and broader issues in international education that we identify through investigations.

Making a Complaint

Frequently Asked Questions for International Students (English)

Frequently Asked Questions for International Students (21 Languages)

Frequently Asked Questions for Private Education Providers

Publications

About Us

Useful Links

Contact Us

The Overseas Students Ombudsman investigates complaints from overseas students about private education providers in Australia