Postal industry complaints
Australia Post resumes most postal sending to the United States
On 26 August 2025, Australia Post temporarily suspended some postal services to the United States and its Overseas Territories, until further notice. The decision was made due to changes to import tariffs.
On 22 September 2025, Australia Post announced that it has resumed postal sending for business customers: Early restart of postal sending to the US | Australia Post Newsroom
On 7 October 2025, Australia Post announced that postal services have resumed instore at Australia Post for all retail and business customers. This applies to all items lodged in an Australia Post retail outlet, except for 'International Courier' branded services to the United States which remain temporarily unavailable.
More information about the availability of postal services to the United States and its Overseas Territories can be found on Australia Post’s website: International service updates - Australia Post.
Complaints we can look into
We can look into complaints Australia Post and Star Track.
Issues we can look into include, but are not limited to:
- lost or delayed letters
- lost, damaged or delayed packages
- parcel drop-off issues
- incorrect mail redirection
- roadside delivery problems
- customer service or complaint handling
- personal property damage, for example if a delivery contractor’s vehicle damages a fence
- services provided in an Australia Post retail outlet, including Licensed Post Offices (LPOs) such as retail products, bill payment, passport services and mailbox rental; and the actions of Australia Post staff, for example damage to property or misconduct.
Complaints we cannot look into
We cannot look into:
- complaints that are not about Australia Post or StarTrack
- complaints where you did not complain to the postal operator within 12 months of the incident that led to the dispute
- complaints where the matter is the subject of a court or tribunal hearing (unless special circumstances exist)
- complaints from a postal operator complaining about another postal operator
- complaints relating to employment related matters
- complaints relating to the price of postal services or product pricing.
Is your complaint about one of the things we can’t look into? Contact us for other agencies that may help you.