Agency Plan
Who we are
What we do
- Functions and Decision-making Powers of the Ombudsman
- Commonwealth Ombudsman
- Issues papers
- Defence Force Ombudsman (DFO)
- Immigration Ombudsman
- Law Enforcement Ombudsman
- Overseas Students Ombudsman (OSO)
- Postal Industry Ombudsman (PIO)
- Private Health Insurance Ombudsman (PHIO)
- Public Interest Disclosure
- VET Student Loans Ombudsman (VSLO)
Memorandums of Understanding
- Between the Commonwealth Ombudsman and the Inspector-General of Intelligence and Security
- Between the Commonwealth Ombudsman and the Office of the Australian Information Commissioner
- Between the Commonwealth Ombudsman and the ACT Disability and Community Services Commissioner
Delegations and Authorisations
- Instrument of Appointment – Ombudsman Act 1976
- Instrument of Appointment – Public Interest Disclosure Act 2013
- Instrument of Authorisation – Australian Federal Police Act 1979
- Instrument of Authorisation – Building and Construction Industry (Improving Productivity) Act 2016
- Instrument of Authorisation – Fair Work Act 2009
- Instrument of Authorisation - Freedom of Information Act 1982
- Instrument of Authorisation – Public Order (Protection of Persons and Property) Act 1971
- Instrument of Authorisation – Witness Protection Act 1994
- Instrument of Delegation - Ombudsman Act 1976 and AFP Act 1979
- Instrument of Delegation – Public Interest Disclosure Act 2013
- Instrument of Delegation – Telecommunications (Interception and Access) Act 1979
- Instrument of Delegation and Appointment – Crimes Act 1914
- Instrument of Delegation and Appointment – Surveillance Devices Act 2004
Operations Manuals
Operations Guidance Documents
- Complaints – Early Resolution Guide: Overseas Student Ombudsman (OSO)
- Preliminary Inquiries policy
- Quick Guide: Postal Industry Ombudsman (PIO)
- Defence Force Ombudsman’s Guide to the exercise of our discretionary recommendation power
Our reports and responses to Parliament
- Administrative files
- Annual reports
- Detention review assessments
- Inspection reports
- Investigation reports
- Senate Order on Government agency contracts
- State of the Health Funds reports
Disclosure log
Our priorities
Our finances
The financial statements of the Commonwealth Ombudsman are included in the appendices to our Annual Reports.
Audit and Risk Committee
Routinely requested information
Not applicable.
Consultation arrangements
Not applicable.
Contact Us
- Contact details for the Office of the Commonwealth Ombudsman
- Requests for information held by the our Office
Complaints about the IPS
If you have any questions, complaints, comments or suggestions about our Information Publication Scheme you can use our online enquiry form. Alternatively you can download and complete our Compliments or complaints about our service form.
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