All Speeches

Ombudsman role:

2015

5 Feburary 2015: Common issues with course progress and attendance
Overseas Students Ombudsman: DE ESOS Reforms Consultation Workshop, 5 Feburary 2015
30 January 2015: Common issues with written agreements
Overseas Students Ombudsman: course progress and complaints handling, Association of Independent Schools of SA, 30 January 2015

2014

28 November 2014: Senate Occasional Lecture
Commonwealth Ombudsman: A speech by Mr Colin Neave AM, Commonwealth Ombudsman – ‘Exploring the role of the Commonwealth Ombudsman in relation to Parliament’
5 November 2014: Overseas Students Ombudsman
Overseas Students Ombudsman: Independent Schools Qld, Brisbane, 5 November 2014
16 October: Acting Ombudsman – Delivers keynote address on Tax
Commonwealth Ombudsman; Taxation Ombudsman: Keynote address by Richard Glenn, Deputy Commonwealth Ombudsman.Tax Institute 2014 Tasmanian State Convention, Country Club, Launceston 16-17 October 2014.
28 August 2014: Working in the international student space
Overseas Students Ombudsman: ACPET Conference, 28 August 2014
17 September 2014: Common mistakes which invalidate international student written agreements
Overseas Students Ombudsman: English Australia Conference, 17 September 2014
7 August 2014: Overseas Students Ombudsman
Overseas Students Ombudsman: Council of International Students Australia, 7 August 2014
15 July 2014: Pacific Ombudsman Alliance Conference
Commonwealth Ombudsman: An address on 15 July 2014 to Pacific Ombudsman Alliance Conference in Vanuatu by Colin Neave, Commonwealth of Australia Ombudsman.
9 July 2014: Complaint Handling Organisations Question and Answer Panel
Overseas Students Ombudsman: Council of International Students Australia, 9 July 2014
11 June 2014: Customer Service Solutions
Commonwealth Ombudsman: A speech by Deputy Commonwealth Ombudsman Richard Glenn – Customer Service Solutions for Government and Public Sector Conference.
30 April 2014: Access to Justice – where do Ombudsmen fit in?
Commonwealth Ombudsman: A speech by Commonwealth Ombudsman Colin Neave to the 2014 ANZOA Conference, Wellington, New Zealand.
14 April 2014: Taxation Ombudsman’s perspectives on Australian tax administration
Commonwealth Ombudsman; Taxation Ombudsman: A speech by Commonwealth Ombudsman Colin Neave to the ATAX 11th International Tax Administration Conference, Sydney, NSW.
10 April 2014: Managing complaints effectively during difficult times
Commonwealth Ombudsman: A speech by Commonwealth Ombudsman Colin Neave to the Canberra Evaluation Forum, Canberra, ACT.
25 March 2014: Fostering a culture of commitment and accountability
Commonwealth Ombudsman: A speech by Commonwealth Ombudsman Colin Neave to the Australian Public Sector Leadership Summit, Canberra, ACT.

2013

26 Sept 2013: Improve your student support services through best practice complaints resolution
Overseas Students Ombudsman: English Australia Conference, 26 Sept 2013
29-30 Aug 2013: Ensuring quality through better complaints resolution
Overseas Students Ombudsman: ACPET National Conference, Adelaide, 29-30 Aug 2013
15 Aug 2013: Overseas Students Ombudsman 15 Aug 2013
Overseas Students Ombudsman: 15 Aug 2013: Overseas Students Ombudsman
8 July 2013: Overseas Students Ombudsman
Overseas Students Ombudsman: Council of International Students Presentation, 8 July 2013
17 April 2013: Complaints and education agents
Overseas Students Ombudsman:

2011

8 September 2011: Wellbeing – the new measure of program success
Commonwealth Ombudsman: Commonwealth Ombudsman: A speech by Commonwealth Ombudsman Allan Asher to the 2011 Australian Government Leadership Network Conference in Sydney.
6 September 2011: Why do good policy ideas turn into porridge
Commonwealth Ombudsman: A speech by Commonwealth Ombudsman Allan Asher to 2011 Public Affairs Conference—hosted by the Walkley Foundation and The Media, Entertainment and Arts Alliance.
23 August 2011: Improving administration – the impact and role of the Commonwealth Ombudsman
Commonwealth Ombudsman: A speech by Commonwealth and ACT Ombudsman Allan Asher to the Institute of Public Administration of Australia – ACT Division forum Gotcha! or Improving Administration? The impact of oversight and review agencies.
22 July 2011: Promises, prospects and performance in public administration
Commonwealth Ombudsman: Speech by Commonwealth Ombudsman Allan Asher to the 2011 National Administrative Law Forum.
12 May 2011: Integrity agencies: the fourth arm of government
Commonwealth Ombudsman: Speech by Commonwealth Ombudsman Allan Asher to the conference L21 – Public Sector Leadership 2011: Rethinking and improving service delivery.