Investigation Reports

Ombudsman role: All - Department of Human Services - Department of Social Services - Department of the Prime Minister and Cabinet - Department of Health - National Disability Insurance - Department of Jobs and Small Business - Indigenous Australians - Immigration - Defence Force - Postal Industry - Overseas Students - VET Student Loans - Private Health Insurance - Commonwealth Ombudsman - International Program

2024

• Did they do what they said they would? Reviewing our Recommendations.
  Commonwealth Ombudsman: A report looking at whether our recommendations had been implemented, to answer the question ‘Did they do what they said they would?’
• Administration of NDIS funded assistive technology
  Commonwealth Ombudsman: Commonwealth Ombudsman Administration-of-NDIS-funded-assistive-technology.pdf page.
• Inquiry into behaviour training for Defence recruits
  Defence Force: An inquiry into Defence’s framework for administering training to new recruits about Defence’s required behaviours.

2022

• Comcare’s management of medical examinations
  Commonwealth Ombudsman: Comcare’s administrative framework for managing medical examinations under section 57 of the Safety, Rehabilitation and Compensation ACT 1988.
• Did they do what they said they would? Reviewing our Recommendations Volume 2
  Commonwealth Ombudsman: Did they do what they said they would? Reviewing our Recommendations Volume 2
• Investigation into compliance with the Public Interest Disclosure Act 2013
  Commonwealth Ombudsman: Investigation into compliance with the Public Interest Disclosure Act 2013
• Report into Australia Post’s Signature on Delivery service during COVID-19
  Commonwealth Ombudsman: Report into Australia Post’s Signature on Delivery service during COVID-19
• Easy Read (HTML) - Investigation into the National Disability Insurance Agency’s preparation to meet the Participant Service Guarantee
  Commonwealth Ombudsman; National Disability Insurance Agency: Commonwealth Ombudsman Easy Read (HTML) - Investigation into the National Disability Insurance Agency’s preparation to meet the Participant Service Guarantee page.
• Easy read version – Investigation into the National Disability Insurance Agency’s preparation to meet the Participant Service Guarantee
  Commonwealth Ombudsman; National Disability Insurance Agency: Commonwealth Ombudsman - Easy read version – Investigation into the National Disability Insurance Agency’s preparation to meet the Participant Service Guarantee
• Monitoring Immigration Detention - The Ombudsman’s oversight of immigration detention - July 2020 – June 2021
  Commonwealth Ombudsman; Immigration: Commonwealth Ombudsman - Monitoring Immigration Detention - The Ombudsman’s oversight of immigration detention, July 2020 – June 2021

All investigation reports