All Investigation Reports

Ombudsman role: All - Department of Human Services - Department of Social Services - Department of the Prime Minister and Cabinet - Department of Health - National Disability Insurance - Department of Jobs and Small Business - Indigenous Australians - Immigration - Defence Force - Postal Industry - Overseas Students - VET Student Loans - Private Health Insurance - Commonwealth Ombudsman - International Program

2016

• December 2016: Own motion investigation into people who have their Bridging visa cancelled following criminal charges
  Commonwealth Ombudsman; Immigration: Own motion investigation into people who have had their Bridging visas cancelled on the basis of a criminal charge, conviction, or the possibility that the person poses a threat to the Australian community. In particular, we are concerned about people who are detained based on allegations that lead to criminal charges and also those who are not released once the criminal charges against them have been resolved.
• December 2016: Accessibility of DSP for remote Indigenous Australians
  Commonwealth Ombudsman; Indigenous: Department of Human Services: Accessibility of Disability Support Pension for remote Indigenous Australians
• August 2016: Investigation into the management of the Small Pelagic Fishery Resources Assesment Group (SPFRAG)
  Commonwealth Ombudsman: The office's investigation into the Australian Fisheries Management Authority’s (AFMA’s) administration of the Small Pelagic Fish Resource Assessment Group (SPFRAG)
• July 2016: Own motion investigation into the Tourist Refund Scheme’s 30 minute rule
  Commonwealth Ombudsman: Department of Immigration and Border Protection - A report into the administration of the Tourist Refund Scheme, in particular the operation of the 30 minute rule
• March 2016: Income Maintenance Period and Special Benefit Report
  Commonwealth Ombudsman: A Report Concerning the Department of Social Services' Policy: Instruction to the Derpartment of Human Services - Centerlink
• February 2016: Administration of Income Management for ‘Vulnerable Youth’
  Commonwealth Ombudsman; Indigenous: Department of Human Services: Centrelink and Department of Social Services

2015

• November 2015: Own Motion Investigation into the Management of a Conflict of Interest Matter in 2005
  Commonwealth Ombudsman: Australian Securities and Investments Commission
• Overseas Students Ombudsman report on first four years of operation - November 2015
  Overseas Students Ombudsman: This report outlines our activities and outcomes in our first four years of operations. In this period, the OSO received 2150 complaints and external appeals from overseas students originating from over 68 countries about more than a third of the 911 private registered providers in our jurisdiction.
• September 2015: One year on from the Centrelink Service Delivery Report
  Commonwealth Ombudsman; Overseas Students Ombudsman: A report on the Department of Human Services' Implementation of the Ombudsman's recommendations
• Tax – Complaints summary 30 April 2015
  Taxation Ombudsman: Taxation Ombudsman complaints summary
• April 2015: Responding to coronial recommendations
  Commonwealth Ombudsman: The Civil Aviation Safety Authority’s regulation of general aviation
• Tax – Complaints summary 31 March 2015
  Taxation Ombudsman: Taxation Ombudsman complaints summary
• March 2015: Processing passport applications where all parties with parental responsibility have not provided consent
  Immigration: Processing passport applications where all parties with parental responsibility have not provided consent
• March 2015: Department of Education and Training
  Commonwealth Ombudsman: Compensation for errors made by contracted service providers
• Tax – Complaints summary 28 Feb 2015
  Taxation Ombudsman: Taxation Ombudsman complaints summary
• Tax – Complaints summary 31 Jan 2015
  Taxation Ombudsman: Taxation Ombudsman complaints summary
• 2015 State of the Health Funds Report
  Private Health Insurance: Provides comparative information on the performance and service delivery of health funds

2014

• Tax – Complaints summary 31 Dec 2014
  Taxation Ombudsman: Taxation Ombudsman complaints summary
• Tax – Complaints summary 15 Dec 2014
  Taxation Ombudsman: Taxation Ombudsman complaints summary
• December 2014: Department of Health: Avoiding, acknowledging and fixing mistakes
  Commonwealth Ombudsman: Investigation of a complaint about the Australian Community Pharmacy Authority
• Tax – Complaints summary 28 Nov 2014
  Taxation Ombudsman: Taxation Ombudsman complaints summary
• November 2014: Department of Immigration and Border Protection
  Commonwealth Ombudsman: Report into an investigation of a complaint about property management at an immigration detention facility
• Tax Time 2014 – Complaints summary 31 Oct 2014
  Taxation Ombudsman: Taxation Ombudsman complaints summary
• Tax Time 2014 – Complaints summary 15 Oct 2014
  Taxation Ombudsman: Taxation Ombudsman complaints summary
• October 2014: Complaint management by government agencies
  Commonwealth Ombudsman: An investigation into the management of complaints by Commonwealth and ACT government
• Tax Time 2014 – Complaints summary 30 Sep 2014
  Taxation Ombudsman: Taxation Ombudsman complaints summary
• Tax Time 2014 – Complaints summary 31 Aug 2014
  Taxation Ombudsman: Taxation Ombudsman complaints summary
• Tax Time 2014 – Complaints summary 15 Aug 2014
  Taxation Ombudsman: Taxation Ombudsman complaints summary
• Tax Time 2014 – Complaints summary 31 July 2014
  Taxation Ombudsman: Taxation Ombudsman complaints summary
• Tax Time 2014 – Complaints summary 18 July 2014
  Taxation Ombudsman: Taxation Ombudsman complaints summary
• April 2014: Department of Human Services
  Commonwealth Ombudsman: Investigation into service delivery complaints about Centrelink
• 2014 State of the Health Funds Report
  Private Health Insurance: Provides comparative information on the performance and service delivery of health funds

2013

• December 2013: Suicide and self-harm in the Immigration Detention Network
  Commonwealth Ombudsman: The Ombudsman’s office continues to monitor the department’s implementation of the recommendations of the SASH report.
  The department has provided details of its implementation program and we are pleased to note that seven of the nine recommendations are now fully implemented. We are continuing to liaise with the department on the implementation of the remaining two recommendations.
  These two recommendations concern the review and improvement of policies and governance frameworks for managing the risk of suicide and self-harm; and the inclusion of deaths in immigration detention in the National Deaths in Custody Program of the Australian Institute of Criminology.
  The department has greatly improved its reporting of self-harm incidents in the last 18 months. This reporting allows better monitoring of trends in suicide and self-harm across the detention network and includes details such as the rates of threatened and actual self-harm, comparisons between detention centres on a national level and the demographics of those attempting self-harm. The Ombudsman will continue to monitor this reporting and its effectiveness in addressing the recommendations of the SASH report.
• February 2013: Department of Human Services – Centrelink
  Commonwealth Ombudsman: Report of an investigation of a complaint concerning the administration of youth allowance.
• 2013 State of the Health Funds Report
  Private Health Insurance: Provides comparative information on the performance and service delivery of health funds

2012

• December 2012: DEEWR/DIISRTE – Administration of student refunds under the ESOS Act 2000
  Commonwealth Ombudsman: Department of Education, Employment and Workplace Relations and Department of Industry, Innovation, Science, Research and Tertiary Education — Administration of student refunds under the Education Services for Overseas Students Act 2000
• October 2012: Roll out of Tasers to ACT Policing General Duties Sergeants
  Commonwealth Ombudsman: A review of the use of Tasers by ACT Policing general duties sergeants from August 2011 to March 2012
• June 2012: Review of Centrelink Income Management Decisions in the Northern Territory
  Commonwealth Ombudsman; Indigenous: Review of Centrelink Income Management Decisions in the Northern Territory: Financial Vulnerability Exemption and Vulnerable Welfare Payment Recipient Decisions—Department of Human Services: Centrelink and Department of Families, Housing, Community Services and Indigenous Affairs
• June 2012: Remote Housing Reforms in the Northern Territory
  Commonwealth Ombudsman; Indigenous: Department of Families, Housing, Community Services and Indigenous Affairs (Cth) and Department of Housing, Local Government and Regional Services (NT)
• April 2012: DIAC detention arrangements
  Commonwealth Ombudsman: Report into the transfer of 22 detainees from Villawood IDC to the Metropolitan Remand and Reception Centre Silverwater

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