2 Feb 2016: Report highlights issues for vulnerable youth on Income Management

The Commonwealth Ombudsman, Colin Neave, today released his report into the Department of Human Services’ (DHS) administration of the Centrelink vulnerable youth measure of the Income Management program.

Mr Neave said the report was prompted by a complaint from a person subject to the measure.

“As a result of the complaint, my office identified a number of other issues with the program, which then prompted a broader assessment of the legislation, policy and procedures relevant to the vulnerable youth measure, as well as DHS’ template letters, decision-making templates and workflows,” he said.

The Ombudsman’s report outlines areas of concern with aspects of the policy and the administration of the vulnerable youth measure. These include the use of automated assistance in administrative decision-making, the exclusion process and the provision of reasons for decisions.

The Ombudsman made a number of recommendations which seek to address these issues.

Overall, DHS and the Department of Social Services (DSS), which is responsible for the relevant legislation and policy, responded positively to the investigation, agreeing in whole or in part to most of the recommendations. They have also taken steps towards improving some of the processes and policies.

Mr Neave also acknowledged the assistance his office received from DHS and DSS throughout the investigation and report drafting process.

Mr Neave said his office would continue to work closely with both departments to monitor the implementation of the recommendations in this report.

He will make no further comment on the report.

Media contact: Media 02 6276 3759

Date of release: 2 February 2016