Ombudsman Policies


  • Ombudsman Multicultural Action Plan 2019-20

    Our Office envisions equitable access to our services so all Australians, regardless of their cultural and linguistic background, are safeguarded in their dealings with Australian Government agencies and prescribed private sector organisations.

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  • Ombudsman Reflect Reconciliation Action Plan 2019

    The Reflect Reconciliation Action Plan outlines the Office’s commitment to promoting equality between all staff, building an inclusive and respectful working environment and creating a service that is accessible and responsive to Aboriginal and Torres Strait Islander members of the community.

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  • Ombudsman Reconciliation Action Plan 2018

    The Reconciliation Action Plan is our public commitment to continuing our reconciliation journey. It includes practical steps to build relationships with Aboriginal and Torres Strait Islander peoples and communities and to increase our understanding of their diverse cultures and histories.

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  • Workplace Diversity and Inclusion Strategy 2018 - 2021

    The Office’s Diversity and Inclusion Strategy 2018–2021 sets out our commitment to workplace diversity and inclusion in the Office of the Commonwealth Ombudsman. It details the actions we will implement and have in place to ensure that we value and respect the diversity of our employees, stakeholders and partners.

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  • Ombudsman Multicultural Access and Equity Plan 2016-18

    The Multicultural Access and Equity Plan demonstrates the Office’s commitment to providing services that are accessible to and inclusive of all members of the community; and incorporating cultural diversity principals into the way we work across our office.

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  • Ombudsman Workplace Diversity Program 2015-18

    The Workplace Diversity Program articulates our ongoing commitment to workplace diversity and aims to foster a respectful, flexible and fair workplace that encourages and promotes diversity.

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  • Ombudsman Reconciliation Action Plan 2013-15

    The Reconciliation Action Plan is a vital part of our commitment to improve communication and engagement with Aboriginal and Torres Strait Islander people and communities across Australia.

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  • Ombudsman Multicultural Plan 2013-15

    The Multicultural Plan has actions and measures that the Office can take to ensure access and equity for members of Australian’s culturally and linguistically diverse communities.

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  • Conflict of Interest Guidelines - September 2017

    The guidelines provide employees with advice on their dealings with complainants, agencies and other stakeholders.

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