Education events and resources

Education events and resources to help complaint handling professionals.

Upcoming Education Events

If you are working within a complaint handling environment you may like to register for our upcoming events:

Event NameDateRegistration
The 2021 Complaint Handling forum ‘Harnessing the Value of Complaints’TBCTBC

Recent Events

Event NameDate
Complaint Handling Webinar 'Better practice complaint handling and COVID-19'18 November 2020

Useful Resources

Public Interest Disclosure e-learning

The Public Interest Disclosure (PID) e-learning will teach you about what a PID is, how you can make one, the protections that are available to disclosers and the process of a PID investigation. To view the e-learning module click here.

If your agency would like to use the PID e-learning module as a part of your educational tools we suggest you talk to your LMS administrator to ensure the correct publishing standard of the module is selected for downloading. The following options are available:

Contact Us

For further enquiries or feedback on our education events and resources, send an email to education@ombudsman.gov.au