We are committed to ensuring the health and safety of the public and our staff during this challenging time. We are still taking complaints from the public, however in the interest of community health, we are not accepting face-to-face appointments at any of our offices.
To make a complaint with our Office, please use our online complaint form or, if you're unable to complete the online form, see our Contact us page for further options.
Please note that due to the impacts of COVID-19 our phone service is now limited to 10:30am to 3:00pm Australian Eastern Time Monday to Friday.
Below is a range of resources that can provide support during the novel Coronavirus (COVID-19) pandemic.
Remember if you're feeling unwell, need to isolate yourself at home, or if you’re worried you may have coronavirus (COVID 19), call your doctor and let them know.
You can also:
- contact your state or territory health authority about how to get tested
- ask your doctor about a telehealth appointment
- read the Department of Health's guide to isolating yourself at home.
Australian Government COVID-19
For details about how you can protect yourself from the novel coronavirus, read the Department of Health Coronavirus (COVID-19) health alert. You can also call the Coronavirus Health Information Line on 1800 020 080. The line operates 24 hours a day, 7 days a week.
Specific government assistance
Assistance for Centrelink (Services Australia)
If you have been impacted by COVID-19 or are already on a payment, you can find out how this might be affected here
Information for visa holders
Visit Department of Home Affairs to find out information for a specific visa type.
For general information about visas during COVID-19 visit the visa page at Department of Home Affairs
Economic support measures
The government has announced a range of support measures for both individuals and businesses who have been affected by COVID-19. For more information about what support is available visit the Australian Taxation Office.
Frequently Asked Questions
For more information visit our FAQ's.