How we can help
How we can help you
Our services are free, independent and impartial—we do not take sides.
We can help people who:
- believe they may have a VET FEE-HELP or VET Student Loans debt they should not have
- feel that their VET FEE-HELP or VET Student Loans approved provider has treated them unfairly.
We can help by:
- engaging with your provider to resolve your complaint
- referring you to other organisations who can help you if we are unable to
Before you contact us
Did you incur your debt between 2009 and 31 December 2016 under the ‘VET FEE-HELP’ assistance scheme?
- Read our factsheet to find out more
- If your education provider is open or available to be contacted, you will need to lodge a complaint with them first. Read our factsheet to find out how to make a complaint with your agency, provider or organisation
- If your education provider has closed, you should make a complaint to the Department of Employment and Workplace Relations because it has the legislated power to decide if a VET FEE-HELP debt can be recredited.
Did you incur your debt after 1 January 2017 under the VET Student Loan program?
- Contact your provider before contacting us and tell them why you don’t think the debt is correct
- Read our factsheet to find out how to make a complaint with your provider.
Contact us if you, or someone you know, have an issue or complaint about your VET FEE-HELP or VET Student Loans training provider.