Alert

We are currently experiencing a high volumes of calls and reduced staffing capacity due to COVID 19 lockdowns. If you need to make a new complaint, please use our online form by clicking on ‘make a complaint’. If you are contacting the Office about an existing complaint, please email us at ombudsman@ombudsman.gov.au. Our staff work hard to resolve your complaints. In order to help you we ask that you please treat our staff politely and with courtesy, and we will do the same for you. Please note our staff may terminate a call that becomes abusive, aggressive or unreasonable.

Notice

We are currently conducting our biannual Complainant Satisfaction Survey. If you have had recent contact with our Office, you may be asked to participate in the survey.

Find out more here

Submissions

Ombudsman role:

2021

Submission by the Commonwealth Ombudsman: Department of Social Services’ public consultation on the proposed NDIS legislative improvements and the Participant Service Guarantee (PSG)
Commonwealth Ombudsman: Inquiry into the National Disability Insurance Scheme Amendment Bill 2021
Submission by the Commonwealth Ombudsman: Inquiry into Current Scheme Implementation and Forecasting for the NDIS
Commonwealth Ombudsman: Joint Standing Committee on the National Disability Insurance Scheme
Submission to the Review of the Migration and Citizenship Legislation Amendment (Strengthening Information Provisions) Bill 2020
Commonwealth Ombudsman: Commonwealth Ombudsman Submission to the Parliamentary Joint Committee on Intelligence and Security June 2021
Supplementary Submission to the Review of the Surveillance Legislation Amendment (Identify and Disrupt) Bill 2020
Commonwealth Ombudsman: Commonwealth Ombudsman Supplementary Submission to the Parliamentary Joint Committee on Intelligence and Security April 2021
Submission to the Accuracy of information provided to Defence Force Retirement and Death Benefits (DFRDB) members
Commonwealth Ombudsman: Commonwealth Ombudsman Submission to the Senate Foreign Affairs, Defence and Trade References Committee April 2021

All submissions