Alert

We are currently experiencing a high volumes of calls and reduced staffing capacity due to COVID 19 lockdowns. If you need to make a new complaint, please use our online form by clicking on ‘make a complaint’. If you are contacting the Office about an existing complaint, please email us at ombudsman@ombudsman.gov.au. Our staff work hard to resolve your complaints. In order to help you we ask that you please treat our staff politely and with courtesy, and we will do the same for you. Please note our staff may terminate a call that becomes abusive, aggressive or unreasonable.

Notice

We are currently conducting our biannual Complainant Satisfaction Survey. If you have had recent contact with our Office, you may be asked to participate in the survey.

Find out more here

Inspection Reports

2021

Quarterly report by the Commonwealth Ombudsman under s 712F(6) of the Fair Work Act 2009 for the period 1 April to 30 June 2021
Commonwealth Ombudsman: Commonwealth Ombudsman; Inspections: For the period 1 April - 30 June 2021
Report to the Minster for Home Affairs on agencies compliance with the Surveillance Devices Act 2004, for the period 1 January to 30 June 2021
Commonwealth Ombudsman: Commonwealth Ombudsman Surveillance Devices Six-Monthly Report December 2021
Quarterly Report by the Commonwealth Ombudsman under s 65(6) of the Building and Construction Industry (Improving Productivity) Act 2016 for the period 1 October to 31 December 2020
Commonwealth Ombudsman; Inspections: Commonwealth Ombudsman: Quarterly Report by the Commonwealth Ombudsman under s 65(6) of the Building and Construction Industry (Improving Productivity) Act 2016 for the period 1 October to 31 December 2020
Immigration Detention Oversight - January to June 2020
Commonwealth Ombudsman; Immigration: Review of the Ombudsman’s activities in overseeing immigration detention.
Quarterly Report by the Commonwealth Ombudsman under s 712F(6) of the Fair Work Act 2009¬ for the period 1 October to 31 December 2020
Commonwealth Ombudsman; Inspections: Commonwealth Ombudsman for the period 1 October to 31 December 2020.
Report to the Minister for Home Affairs on agencies' compliance with the Surveillance Devices Act 2004, for the period 1 July to 31 December 2020.
Commonwealth Ombudsman; Inspections: Commonwealth Ombudsman: Commonwealth Ombudsman Surveillance Devices Six-Monthly Report March 2021.
Quarterly Report by the Commonwealth Ombudsman under s 712F(6) of the Fair Work Act 2009¬ for the period 1 January to 31 March 2021
Commonwealth Ombudsman; Inspections: Commonwealth Ombudsman: For the period 1 January to 31 March 2021
A report on the Commonwealth Ombudsman’s monitoring of agency access to stored communications and telecommunications data under Chapters 3 and 4 of the Telecommunications (Interception and Access) Act 1979
Commonwealth Ombudsman: For the period: 1 July 2018 to 30 June 2019

2020

2020 Report on the Commonwealth Ombudsman’s Activities under Part V of the Australian Federal Police Act 1979
Commonwealth Ombudsman: For the period: 1 July 2019 to 30 June 2020
Commonwealth Ombudsman’s activities in monitoring controlled operations: 2019-20
Commonwealth Ombudsman: 2019-20 Report

All inspection reports