Part 7—Appendices

Appendix 1—All public contacts

Table 8—All public contacts 2019–20 as at 30 June 2020

 

Received

Finalised

Commonwealth

  

Agriculture, Water and the Environment

28

29

Attorney-General's

456

450

Infrastructure, Transport, Regional Development, Communications

157

156

Defence

332

342

Department of Veterans' Affairs

118

110

Education, Skills and Employment

372

374

Finance

61

65

Foreign Affairs and Trade

83

86

Health

194

196

Home Affairs

1,621

1,612

Industry, Innovation and Science

23

22

Parliamentary Departments

1

1

Prime Minister and Cabinet

61

46

Social Services (including Services Australia)

12,794

12,822

Treasury

363

354

SUBTOTAL: Commonwealth Complaints

16,664

16,665

Industry

  

Overseas Student Ombudsman

1,526

1,563

Private Health Insurance Ombudsman

3,706

3,801

Postal Industry Ombudsman

3,185

3,167

VET Student Loans Ombudsman

8,363

11,976

SUBTOTAL: Industry Complaints

16,780

20,507

Program Specific Matters

  

ACT FOI Access Application

6

4

ACT Reportable Conduct Notifications

177

161

DFO Report

491

523

DFO Report OOJ

9

49

FOI Deemed Decision

20

19

FOI Extension Request

11

11

FOI Request

121

118

FOI Review Request

38

36

PID Complaint

51

61

PID Extension

171

172

SUBTOTAL: Program specific matters

1,095

1,154

Enquiries

  

PHIO enquiries

2,049

2,054

Out of Jurisdiction

11,575

11,584

ACT FOI Enquiry

39

40

ACT General Enquiry

15

15

ACT Inspector General Enquiry

2

2

ACT Reportable Conduct

159

160

DFO Enquiry

268

288

Ombudsman General Enquiry

1,050

1,048

Ombudsman Service Delivery

224

229

PID Enquiry

368

366

SUBTOTAL: Enquiries

15,749

15,786

ACT Ombudsman Complaints

520

521

TOTAL: Complaints

33,964

37,693

GRAND TOTAL: Public Contacts

50,808

54,633

Appendix 2—Financial statements

Appendix 3—Information Publication Scheme

The Information Publication Scheme (IPS) applies to Australian Government agencies that are subject to the Freedom of Information Act 1982. This scheme requires an agency to publish a broad range of information on their website.

The Commonwealth Ombudsman’s website makes available the Office’s Information Publication Scheme plan, describing how the Office complies with these requirements and giving access to information published under the scheme. More information can be found at: ombudsman.gov.au/Our-responsibilities/seeking-information/information-publication-scheme

Appendix 4—Management of Human Resources

Table 9—Information about remuneration for key management personnel

  

Short-term benefits

Post-employment benefits

Other long-term benefits

Termination benefits

Total remuneration

Name

Position title

Base salary

Bonuses

Other benefits and allowances

Superannuation contributions

Long service leave

  

Michael Manthorpe

Commonwealth Ombudsman

$411,971

 

$8,702

$64,082

$18,744

 

$503,498

Jaala Hinchcliffe

Deputy Ombudsman

$187,988

 

4,449

$26,454

  

$218,891

Emma Cotterill

Senior Assistant Ombudsman

$173,917

 

$27,083

$33,469

$13,406

 

$247,875

Louise Macleod

Senior Assistant Ombudsman

$195,168

 

$31,565

$34,530

($3,934)

 

$257,329

Autumn O'Keeffe

Senior Assistant Ombudsman

$7,636

 

$6,059

$1,433

  

$15,128

Paul Pfitzner

Senior Assistant Ombudsman

$232,011

 

$38,435

$34,793

($2,373)

 

$302,866

Fiona Sawyers

Senior Assistant Ombudsman

$198,602

 

$41,179

$36,340

$5,501

 

$281,622

Dermot Walsh

Senior Assistant Ombudsman

$198,253

 

$27,279

$36,588

$4,909

 

$267,029

Rodney Walsh

Chief Operating Officer

$185,932

 

$30,396

$36,450

($5,805)

 

$246,974

Julia Taylor

Senior Assistant Ombudsman

$43,500

 

$8,509

$7,429

$4,322

 

$63,760

Lisa Collett

Acting Chief Operating Officer

$18,610

 

$1,446

$3,050

$424

 

$23,530

  

1,853,588

-

225,102

314,618

$35,194

-

2,428,502

Remuneration policy and practices

The Ombudsman and Deputy Ombudsman’s remuneration is set by the Remuneration Tribunal under section 13 of the Remuneration Tribunal Act 1973.

Remuneration for the Office’s senior executive employees is established through individual determinations made under section 24(1) of the Public Service Act 1999. The Commonwealth Ombudsman determines salary rates for the Office’s SES employees in accordance with the Office’s SES Remuneration Policy and having regard to SES remuneration levels across the APS as set out in the annual Australian Public Service Remuneration Report, market forces and any applicable Government policy/advice.

The Office’s Enterprise Agreement (EA) provides remuneration and conditions for all non-SES employees. The EA also allows individual flexibility arrangements for remuneration arrangements, superannuation, working hours, leave, allowance and overtime rates. At the time of reporting the Office did not have other high paid staff whose total remuneration exceeds the threshold for the reporting period.

Table 10—All Ongoing Employees Current Report Period (2019-20)

 

Male

Female

Indeterminate

Total

 

Full time

Part time

Total

Full time

Part time

Total

Full time

Part time

Total

 

NSW

2

0

2

8

1

9

0

0

0

11

QLD

8

0

8

17

5

22

0

0

0

30

SA

8

0

8

11

11

22

0

0

0

30

TAS

0

0

0

0

0

0

0

0

0

0

VIC

6

2

8

12

5

17

0

0

0

25

WA

2

1

3

1

1

2

0

0

0

5

ACT

38

5

43

56

20

76

0

0

0

119

NT

0

0

0

0

0

0

0

0

0

0

External Territories

0

0

0

0

0

0

0

0

0

0

Overseas

0

0

0

0

0

0

0

0

0

0

Total

64

8

72

105

43

148

0

0

0

220

Table 11—All Non-Ongoing Employees Current Report Period (2019-20)

 

Male

Female

Indeterminate

Total

 

Full time

Part time

Total

Full time

Part time

Total

Full time

Part time

Total

 

NSW

0

0

0

0

0

0

0

0

0

0

QLD

0

0

0

0

0

0

0

0

0

0

SA

0

0

0

0

0

0

0

0

0

0

TAS

0

0

0

0

0

0

0

0

0

0

VIC

0

0

0

0

0

0

0

0

0

0

WA

0

0

0

1

0

1

0

0

0

1

ACT

5

1

6

4

1

5

0

0

0

11

NT

0

0

0

0

0

0

0

0

0

0

External Territories

0

0

0

0

0

0

0

0

0

0

Overseas

0

0

0

0

0

0

0

0

0

0

Total

5

0

5

6

1

5

0

0

0

12

Table 12—All Ongoing Employees Previous Report Period (2019-20)

 

Male

Female

Indeterminate

Total

 

Full time

Part time

Total

Full time

Part time

Total

Full time

Part time

Total

 

NSW

1

0

1

6

2

8

0

0

0

9

QLD

5

0

5

16

3

19

0

0

0

24

SA

4

0

4

12

7

19

0

0

0

23

TAS

0

0

0

0

0

0

0

0

0

-

VIC

8

1

9

12

3

15

0

0

0

24

WA

1

0

1

1

1

2

0

0

0

3

ACT

43

3

46

72

13

85

0

0

0

131

NT

0

0

0

0

0

0

0

0

0

0

External Territories

0

0

0

0

0

0

0

0

0

0

Overseas

0

0

0

0

0

0

0

0

0

0

Total

62

4

66

119

29

148

0

0

0

214

Table 13—All Non-Ongoing Employees Previous Report Period (2019-20)

 

Male

Female

Indeterminate

Total

 

Full time

Part time

Total

Full time

Part time

Total

Full time

Part time

Total

 

NSW

1

0

1

3

0

3

0

0

0

4

QLD

0

0

0

1

0

1

0

0

0

1

SA

0

0

0

1

0

1

0

0

0

1

TAS

0

0

0

0

0

0

0

0

0

0

VIC

0

0

0

1

0

1

0

0

0

1

WA

1

0

1

2

0

2

0

0

0

3

ACT

4

0

4

6

0

10

0

0

0

14

NT

0

0

0

0

0

0

0

0

0

0

External Territories

0

0

0

0

0

0

0

0

0

0

Overseas

0

0

0

0

0

0

0

0

0

0

Total

6

0

6

14

4

18

0

0

0

24

Table 14—Australian Public Service Act Ongoing Employees Current Report Period (2019-20)

 

Male

Female

Indeterminate

Total

 

Full time

Part time

Total

Full time

Part time

Total

Full time

Part time

Total

 

SES 3

0

0

0

0

0

0

0

0

0

0

SES 2

0

0

0

0

0

0

0

0

0

0

SES 1

2

0

2

4

0

4

0

0

0

6

EL 2

5

0

5

15

4

19

0

0

0

24

EL 1

16

6

22

32

11

43

0

0

0

65

APS 6

17

1

18

22

10

32

0

0

0

50

APS 5

13

1

14

20

9

29

0

0

0

43

APS 4

9

0

9

11

7

18

0

0

0

27

APS 3

0

0

0

1

2

2

0

0

0

3

APS 2

0

0

0

0

0

0

0

0

0

0

APS 1

0

0

0

0

0

0

0

0

0

0

Other

0

0

0

0

0

0

0

0

0

0

Total

62

8

70

105

43

148

0

0

0

218

11Please note this total count excludes the two Statutory Office positions.

Table 15—Australian Public Service Act Non-Ongoing Employees Current Report Period (2019-20)

 

Male

Female

Indeterminate

Total

 

Full time

Part time

Total

Full time

Part time

Total

Full time

Part time

Total

 

SES 3

0

0

0

0

0

0

0

0

0

0

SES 2

0

0

0

0

0

0

0

0

0

0

SES 1

0

0

0

0

0

0

0

0

0

0

EL 2

0

0

0

0

0

0

0

0

0

0

EL 1

1

1

2

1

0

0

0

0

0

3

APS 6

0

0

0

1

0

1

0

0

0

1

APS 5

3

0

3

2

1

3

0

0

0

6

APS 4

1

0

1

0

0

0

0

0

0

1

APS 3

0

0

0

1

0

1

0

0

0

1

APS 2

0

0

0

0

0

0

0

0

0

0

APS 1

0

0

0

0

0

0

0

0

0

0

Other

0

0

0

0

0

0

0

0

0

0

TOTAL

5

0

5

6

1

7

0

0

0

12

Table 16—Australian Public Service Act Ongoing Employees Previous Report Period (2019-20)

 

Male

Female

Indeterminate

Total

 

Full time

Part time

Total

Full time

Part time

Total

Full time

Part time

Total

 

SES 3

0

0

0

0

0

0

0

0

0

0

SES 2

0

0

0

0

0

0

0

0

0

0

SES 1

3

0

3

3

0

3

0

0

0

6

EL 2

7

0

7

17

1

18

0

0

0

25

EL 1

17

4

21

34

9

43

0

0

0

64

APS 6

14

0

14

26

7

33

0

0

0

47

APS 5

14

0

14

25

7

32

0

0

0

46

APS 4

5

0

5

12

2

14

0

0

0

19

APS 3

1

0

1

1

3

4

0

0

0

5

APS 2

0

0

0

0

0

0

0

0

0

0

APS 1

0

0

0

0

0

0

0

0

0

0

Other

0

0

0

0

0

0

0

0

0

0

Total

61

4

65

118

29

147

0

0

0

212

12Please note this total count excludes the two Statutory Office positions.

Table 17—Australian Public Service Act Non-Ongoing Employees Previous Report Period (2019-20)

 

Male

Female

Indeterminate

Total

 

Full time

Part time

Total

Full time

Part time

Total

Full time

Part time

Total

 

SES 3

0

0

0

0

0

0

0

0

0

0

SES 2

0

0

0

0

0

0

0

0

0

0

SES 1

0

0

0

0

0

0

0

0

0

0

EL 2

0

0

0

0

0

0

0

0

0

0

EL 1

1

0

1

3

2

5

0

0

0

6

APS 6

1

0

1

1

0

1

0

0

0

2

APS 5

4

0

4

5

2

7

0

0

0

11

APS 4

0

0

0

2

0

2

0

0

0

2

APS 3

0

0

0

2

0

2

0

0

0

2

APS 2

0

0

0

0

1

1

0

0

0

1

APS 1

0

0

0

0

0

0

0

0

0

0

Other

0

0

0

0

0

0

0

0

0

0

TOTAL

6

0

6

13

5

18

0

0

0

24

Table 18—Australian Public Service Act Employees by Full-time and Part-time Status Current Report Period (2019-20)13

 

Ongoing

Non-Ongoing

Total

 

Full time

Part time

Total

Full time

Part time

Total

 

SES 3

0

0

0

0

0

0

0

SES 2

0

0

0

0

0

0

0

SES 1

6

0

6

0

0

0

6

EL 2

20

4

24

0

0

0

24

EL 1

48

17

65

2

1

3

68

APS 6

39

11

50

1

0

1

51

APS 5

33

10

43

5

1

6

49

APS 4

20

7

27

1

0

0

28

APS 3

1

2

3

1

0

1

4

APS 2

0

0

0

0

0

0

0

APS 1

0

0

0

0

0

0

0

Other

0

0

0

0

0

0

0

Total

167

51

218

10

2

12

230

13Please note this total count excludes the two Statutory Office positions.

Table 19—Australian Public Service Act Employees by Full-time and Part-time Status Previous Report Period (2019-20)

 

Ongoing

Non-Ongoing

Total

 

Full time

Part time

Total

Full time

Part time

Total

 

SES 3

0

0

0

0

0

0

0

SES 2

0

0

0

0

0

0

0

SES 1

6

0

6

0

0

0

6

EL 2

24

1

25

0

0

0

25

EL 1

51

13

64

5

1

6

70

APS 6

40

7

47

2

0

2

49

APS 5

39

7

46

9

2

11

57

APS 4

17

2

19

2

0

2

21

APS 3

4

1

5

2

0

2

7

APS 2

0

0

0

0

1

1

1

APS 1

0

0

0

0

0

0

0

Other

0

0

0

0

0

0

0

Total

181

31

212

20

4

24

236

Table 20—Australian Public Service Act Employment type by location Current Report Period (2019-20)

 

Ongoing

Non-Ongoing

Total

NSW

11

0

11

QLD

30

0

30

TAS

30

0

30

VIC

0

0

0

Vic

25

0

25

WA

5

1

6

ACT

119

11

130

NT

0

0

0

External Territories

0

0

0

Overseas

0

0

0

Total

220

12

232

Table 21—Australian Public Service Act Employment type by location Previous Report Period (2019-20)

 

Ongoing

Non-Ongoing

Total

NSW

9

4

13

QLD

24

1

25

SA

23

1

24

TAS

0

0

0

VIC

24

1

25

WA

3

3

6

ACT

131

14

145

NT

0

0

0

External Territories

0

0

0

Overseas

0

0

0

Total

214

24

238

Table 22—Australian Public Service Act Indigenous Employment Current Report Period (2019-20)

 

Total

Ongoing

8

Non-Ongoing

0

Total

8

Table 23—Australian Public Service Act Indigenous Employment Previous Report Period (2019-20)

 

Total

Ongoing

7

Non-Ongoing

0

Total

7

Table 24—Australian Public Service Act Employment arrangements Current Report Period (2019-20)

 
 

SES

Non-SES

Total

Office of the Commonwealth Ombudsman Enterprise Agreement 2017-20

0

218

0

Determinations under subsection 24(1)

6

0

6

Individual Flexibility Arrangements

0

6

6

Total

6

224

230

Table 25—Australian Public Service Act Employment salary ranges by classification level (Minimum/Maximum) Current Report Period (2019-20)

 

Minimum Salary

Maximum Salary

SES 3

0

0

SES 2

0

0

SES 1

$165,373

$194,617

EL 2

$118,654

$134,489

EL 1

$101,905

$110,041

APS 6

$79,494

$91,313

APS 5

$73,598

$78,043

APS 4

$65,988

$71,645

APS 3

$59,207

$63,903

APS 2

$51,980

$57,642

APS 1

$45,929

$50,766

Other

0

0

Minimum/Maximum range

0

0

14Please note this total count excludes the two Statutory Office positions.

Appendix 5—Entity Resources Statement

 

Actual available appropriation for 2019–20
$'000

Payments made
2019–20
$'000

Balance remaining
2019–20
$'000

 

(a)

(b)

(a) - (b)

Ordinary Annual Services1

   

Departmental appropriation2

58,844

49,727

9,117

Adjustment - actual s743

2,896

-

2,896

Total resourcing and payments

61,740

49,727

12,013

1 Supply Act (No. 1) - Operating, Supply Act (No. 1) - Departmental Capital Budget (DCB) 2019-20, Appropriation Act (No. 1) 2019-20 and Appropriation Act (No. 3) 2019-20. This also includes prior year departmental appropriation and S74 external revenue.

2 Includes an available amount of $0.816m in 2019-20 for the Departmental Capital Budget. For accounting purposes this amount has been designated as 'contribution by owners'.

3 Actual s74 receipts in 2019-20 were $6.273m compared to the Budget estimate of $3.377m.

Resource Summary Table—Expenses for Outcome 1

Outcome 1: Fair and accountable administrative action by Australian Government entities and prescribed private sector organisations, by investigating complaints, reviewing administrative action and statutory compliance inspections and reporting.

 

Budget

Actual Expenses

Variance

 

2019–20

2019–20

2019–20

 

$'000

$'000

$'000

Program 1.1: Office of the Commonwealth Ombudsman

   

Departmental expenses

   

Departmental appropriation1,2

49,150

46,207

2,943

Expenses not requiring appropriation in the Budget year3

1,024

1,599

(575)

Total for Program 1.1

50,174

47,806

2,368

Total for Outcome 1

50,174

47,806

2,368

    

Average Staffing Level (number)

220

214

6

    

1 Appropriation expenses combines Supply Act (No. 1) - Operating, Appropriation Act (No. 1) 2019-20 and Appropriation Act (No. 3) 2019-20 and 'Revenue from independent sources (S74)'.

2 Departmental appropriation includes depreciation expense for Leases Right of Use asset class.

3 Expenses not requiring appropriation in the Budget are made up of depreciation expenses, amortisation expenses, make good expenses and audit fees.

Appendix 6—Ecologically sustainable development and environmental performance

Section 516A of the Environment Protection and Biodiversity Act 1999 sets out the principles and framework for the Office to report on environmental matters. We also have an environmental management policy to help us manage activities in a sustainable manner. Our environmental impact is mainly through office-based energy consumption, paper resources and waste management.

Energy consumption

In 2019–20 the Office continues to manage its energy consumption. All new leasehold improvements have included smart lighting and the introduction of LED globes to further reduce energy consumption. Total energy consumption across all of the Office’s tenancies has increased by 16 per cent, principally because the Office temporarily leased additional premises to accommodate a surge in the workforce associated with the VET Student Loan Ombudsman function. It is anticipated that energy consumption will fall when the temporary accommodation is ceased from December 2020.

Paper resources

The Office ensures we engage in digital record-keeping and e-business practices to reduce paper use. Our paper supplies are either carbon neutral or manufactured from at least 50 per cent recycled products. Other materials such as files, folders and unused stationary are recycled within the Office to reduce procurement activity for stationery.

Waste management

We actively manage the waste we produce through several mechanisms:

  • Recycling bins are provided in all offices to encourage recycling of waste such as paper and cardboard packaging.

  • All print toner cartridges are recycled.

  • Follow me printing is available in all offices. Follow me printing allows users to print to a shared print queue, roam and release their print job from any enabled output device. This ensures printing is confidential to the user and reduces printed waste from documents left uncollected at the printer i.e. each staff member must release their print job at the physical printer otherwise the print job is lost after one hour.

  • Recycling bins are provided in kitchen breakout areas for plastic bottles and cans.

Appendix 7—Correction of material errors in previous annual report

There were no corrections to be made from the 2018–19 annual report.

Appendix 8—Public Interest Disclosure

Table 26—Number of disclosures assessed as meeting the criteria under s26 of the PID Act and alleged disclosable conduct Agency Number of disclosures assessed as meeting the criteria under s26 of the PID Act Alleged kinds of disclosable conduct to which the disclosures relate

Agency

Number of disclosures assessed as meeting the criteria under s26 of the PID Act

Alleged kinds of disclosable conduct to which the disclosures relate

1. Department of Defence

118

Maladministration (64)

Contravention of a law of the Commonwealth, state or territory (53)

Conduct that may result in disciplinary action (29)

Abuse of public office (9)

Conduct that results in, or that increases, the risk of danger to the health or safety of one or more persons (6)

Wastage of Commonwealth resources (including money and property) (1)

2. Office of the Commonwealth Ombudsman15

38

Maladministration (35)

Conduct that may result in disciplinary action (28)

Contravention of a law of the Commonwealth, state or territory (24)

Abuse of public office (8)

Abuse of public trust (6)

Wastage of Commonwealth resources (including money and property) (5)

Conduct that results in, or that increases, the risk of danger to the health or safety of one or more persons (3)

Perversion of the course of justice (2)

Endangers the environment (1)

Conduct engaged in for the purposes of corruption (1)

Conduct in a foreign country that contravenes a law (1)

3. Australian Postal Corporation

29

Conduct that may result in disciplinary action (26)

Contravention of a law of the Commonwealth, state or territory (22)

Maladministration (15)

Abuse of public office (3)

Conduct that results in, or that increases, the risk of danger to the health or safety of one or more persons (3)

Perversion of the course of justice (1)

Conduct engaged in for the purposes of corruption (1)

Abuse of public trust (1)

4. Australian Taxation Office

15

Conduct that may result in disciplinary action (15)

Contravention of a law of the Commonwealth, state or territory (2)

Abuse of public office (1)

5. Airservices Australia

14

Conduct that may result in disciplinary action (13)

Contravention of a law of the Commonwealth, state or territory (3)

Conduct that results in, or that increases, the risk of danger to the health or safety of one or more persons (3)

Maladministration (1)

6. Department of Veterans’ Affairs

12

Conduct that may result in disciplinary action (8)

Maladministration (3)

Contravention of a law of the Commonwealth, state or territory (2)

Wastage of Commonwealth resources (including money and property) (2)

Conduct engaged in for the purposes of corruption (1)

Abuse of public trust (1)

7. Department of Health

11

Contravention of a law of the Commonwealth, state or territory (6)

Maladministration (3)

Endangers the environment (1)

Abuse of public office (1)

8. NBN Co Limited

9

Contravention of a law of the Commonwealth, state or territory (3)

Conduct engaged in for the purposes of corruption (3)

Maladministration (2)

Conduct that may result in disciplinary action (1)

9. Australian Broadcasting Corporation

8

Conduct that may result in disciplinary action (5)

Maladministration (3)

Wastage of Commonwealth resources (including money and property) (3)

Contravention of a law of the Commonwealth, state or territory (1)

Abuse of public trust (1)

Abuse of public office (1)

10. Fair Work Commission

8

Abuse of public office (8)

Abuse of public trust (7)

Maladministration (7)

Conduct that may result in disciplinary action (1)

11. Department of Home Affairs

6

Conduct that results in, or that increases, the risk of danger to the health or safety of one or more persons (4)

Contravention of a law of the Commonwealth, state or territory (3)

Maladministration (3)

Conduct that may result in disciplinary action (2)

Abuse of public trust (1)

Perversion of the course of justice (1)

Conduct engaged in for the purpose of corruption (1

12. Defence Housing Australia

6

Conduct that may result in disciplinary action (5)

Maladministration (1)

13. Department of Education, Skills and Employment

6

Maladministration (4)

Conduct that may result in disciplinary action (3)

Contravention of a law of the Commonwealth, state or territory (2)

Abuse of public trust (2)

Conduct that results in, or that increases, the risk of danger to the health or safety of one or more persons (1)

Abuse of public office (1)

Perversion of the course of justice (1

14. Department of Agriculture, Water and the Environment

5

Maladministration (3)

Contravention of a law of the Commonwealth, state or territory (2)

Abuse of public office (1)

15. Aged Care Quality & Safety Commission

16. Attorney-General's Department

17. Australian Nuclear Science & Technology Organisation

18. Australian Competition and Consumer Commission

19. Australian Criminal Intelligence Commission

20. Australian Digital Health Agency

21. Australian Electoral Commission

22. Australian Federal Police

23. Australian Fisheries Management Authority

24. Australian Institute of Aboriginal and Torres Strait Islander Studies

25. Australian intelligence agencies - combined response

26. Australian Maritime Safety Authority

27. Australian Public Service Commission

28. Australian Rail Track Corporation

29. Australian Securities and Investments Commission

30. Bureau of Meteorology

31. Comcare

32. Commonwealth Science and Industrial Research Organisation (CSIRO)

33. Department of Finance

34. Department of Foreign Affairs & Trade

35. Department of Industry, Science, Energy and Resources including IP Australia and Geoscience Australia

36. Department of Infrastructure, Transport, Regional Development and Communications

37. Department of the Prime Minister and Cabinet

38. Great Barrier Reef Marine Park Authority

39. Indigenous Business Australia

40. Indigenous Land & Sea Corporation

41. Inspector-General of Taxation and Taxation Ombudsman

42. National Disability insurance Scheme Launch Transition Agency

43. National Indigenous Australians Agency

44. National Library of Australia

45. NDIS Quality and Safeguards Commission

46. Northern Australia Infrastructure Facility

47. Office of the Commonwealth Director of Public Prosecutions

48. Office of the Inspector-General of Intelligence and Security

49. Services Australia (formerly Department of Human Services)

50. Sydney Harbour Federation Trust

74 (aggregated total of all PIDs received by these agencies)

This section aggregates data for agencies reporting four or fewer PIDs received during the reporting period

Conduct that may result in disciplinary action (48)

Maladministration (40)

Contravention of a law of the Commonwealth, state or territory (27)

Conduct that results in, or that increases, the risk of danger to the health or safety of one or more persons (9)

Wastage of Commonwealth resources (including money and property (9)

Abuse of public office (8)

Perversion of the course of justice (5)

Conduct engaged in for the purpose of corruption (4)

Abuse of public trust (4)

Endangers the environment (1)

Fabrication scientific research (1)

15Unlike other agencies, the Office can receive disclosures about itself and other agencies. The Office received 38 PIDs relating to other agencies.

16The IGIS received PIDs relating to the Australian Intelligence agencies, and none relating to the IGIS.

Table 27—Agencies that have reported not receiving PIDs17

1.

AAF Company

2.

Aboriginal Hostels Limited

3.

Administrative Appeals Tribunal

4.

AgriFutures Australia

5.

Anindilyakwa Land Council

6.

Army and Air Force Canteen Service

7.

Asbestos Safety and Eradication Agency

8.

ASC Pty Ltd

9.

Australia Council for the Arts

10.

Australian Accounting Standards Board and Auditing and Assurance Standards Board

11.

Australian Building and Construction Commission

12.

Australian Bureau of Statistics

13.

Australian Centre for International Agricultural Research

14.

Australian Commission for Law Enforcement Integrity

15.

Australian Commission on Safety and Quality in Health Care

16.

Australian Communications and Media Authority

17.

Australian Curriculum Assessment and Reporting Authority

18.

Australian Financial Security Authority

19.

Australian Film, Television and Radio School

20.

Australian Government Department of Social Services

21.

Australian Hearing Services (trading as Hearing Australia)

22.

Australian Human Rights Commission

23.

Australian Institute for Teaching and School Leadership

24.

Australian Institute of Criminology

25.

Australian Institute of Family Studies

26.

Australian Institute of Health and Welfare

27.

Australian Institute of Marine Science

28.

Australian Military Forces Relief Trust Fund

29.

Australian National Audit Office

30.

Australian National Maritime Museum

31.

Australian Naval Infrastructure Pty Ltd

32.

Australian Organ and Tissue Donation and Transplantation Authority

33.

Australian Pesticides and Veterinary Medicines Authority

34.

Australian Prudential Regulation Authority

35.

Australian Radiation Protection and Nuclear Safety Agency

36.

Australian Reinsurance Pool Corporation

37.

Australian Research Council

38.

Australian Skills Quality Authority

39.

Australian Sports Anti-Doping Authority (Sport Integrity Australia as at 1 July 2020)

40.

Australian Sports Commission

41.

Australian Sports Foundation Limited

42.

Australian Strategic Policy Institute

43.

Australian Trade and Investment Commission

44.

Australian Transaction Reports and Analysis Centre

45.

Australian Transport Safety Bureau

46.

Australian War Memorial

47.

Australian Law Reform Commission

48.

Bundanon Trust

49.

Cancer Australia

50.

Central Land Council

51.

Civil Aviation Safety Authority

52.

Clean Energy Finance Corporation

53.

Clean Energy Regulator

54.

Climate Change Authority

55.

Coal Mining Industry (Long Service Leave Funding) Corporation

56.

Commonwealth Ombudsman

57.

Commonwealth Superannuation Corporation

58.

Cotton Research and Development Corporation

59.

Creative Partnerships Australia

60.

Department of Parliamentary Services

61.

Department of the House of Representatives

62.

Department of the Senate

63.

Department of the Treasury

64.

Digital Transformation Agency

65.

Export Finance Australia

66.

Federal Court of Australia (on behalf of itself [Federal Court], Family Court of Australia [Family Court], Federal Circuit Court of Australia [Federal Circuit Court] and (if these are public authorities under the PID Act) the National Native Title Tribunal [NNTT] and Native Title Registrar [NTR])

67.

Fisheries Research and Development Corporation

68.

Food Standards Australia New Zealand

69.

Future Fund Management Agency

70.

Grains Research and Development Corporation

71.

Independent Hospital Pricing Authority

72.

Independent Parliamentary Expenses Authority

73.

Infrastructure and Project Financing Agency

74.

Infrastructure Australia

75.

Moorebank Intermodal Company Limited

76.

Murray-Darling Basin Authority

77.

Museum of Australian Democracy at Old Parliament House

78.

National Archives of Australia

79.

National Australia Day Council

80.

National Blood Authority

81.

National Capital Authority

82.

National Competition Council

83.

National Film and Sound Archive of Australia

84.

National Gallery of Australia

85.

National Health and Medical Research Council

86.

National Health Funding Body

87.

National Mental Health Commission

88.

National Museum of Australia

89.

National Offshore Petroleum Safety and Environmental Management Authority

90.

National Portrait Gallery of Australia

91.

Northern Land Council

92.

Office of Parliamentary Counsel

93.

Office of the Australian Information Commissioner

94.

Office of the Fair Work Ombudsman

95.

Office of the Official Secretary to the Governor-General

96.

Outback Stores

97.

Parliamentary Budget Office

98.

Productivity Commission

99.

Professional Services Review

100.

RAAF Welfare Recreational Company

101.

Regional Investment Corporation

102.

Reserve Bank of Australia

103.

Royal Australian Air Force Welfare Trust Fund

104.

Royal Australian Navy Central Canteen Board

105.

Royal Australian Navy Relief Trust Fund (RANRTF)

106.

Safe Work Australia

107.

Screen Australia

108.

Special Broadcasting Service Corporation

109.

Tertiary Education Quality and Standards Agency

110.

The Australian National University

111.

Tiwi Land Council

112.

Tourism Australia

113.

Wine Australia

114.

Workplace Gender Equality Agency

115.

Wreck Bay Aboriginal Community Council

116.

WSA Co Limited

17Note: Some of these agencies may have been allocated a PID that was made to the Ombudsman.

Table 28—PID investigations completed and action/s taken in response to recommendations

Agency

Number of disclosure investigations completed during the financial year

Findings of disclosable conduct relating to disclosure investigations

Examples of actions taken during the financial year in response to recommendations relating to disclosure investigations

1. Department of Defence

89

Maladministration (13)

Contravention of a law of the Commonwealth, state or territory (9)

Conduct that may result in disciplinary action (3)

Conduct that results in, or that increases, the risk of danger to the health or safety of one or more persons (3)

Abuse of public office (3)

Wastage of Commonwealth resources (including money and property (1)

Investigation under another law

Code of conduct investigation

Administrative action

Staff training in leadership, communication and internal policies and procedures

Improvements to internal practices including communication and reporting arrangements

Routine contractor performance reviews

2. Australian Postal Corporation

22

Conduct that may result in disciplinary action (6)

Contravention of a law of the Commonwealth, state or territory (3)

Maladministration (3)

Abuse of public office (2)

Conduct that results in, or that increases, the risk of danger to the health or safety of one or more persons (1)

Disciplinary action

Staff training and awareness for Ethics, Bullying, Harassment & Discrimination and the Drug & Alcohol policy and reporting requirements.

3. Airservices Australia

12

Conduct that may result in disciplinary action (4)

Sanctions imposed under Airservices Code of conduct

Internal process and policy improvements

Behavioural expectations awareness session

4. Australian Taxation Office

11

Contravention of a law of the Commonwealth, state or territory (2)

Conduct that may result in disciplinary action (4)

Code of conduct investigation referral

5. Department of Veterans’ Affairs

10

Conduct that may result in disciplinary action (7)

Code of conduct investigation referral

Formal counselling

6. Department of Home Affairs

6

Conduct that may result in disciplinary action (1)

Code of conduct investigation referral

Work area consultation

7. Services Australia (formerly Department of Human Services)

6

No findings of disclosable conduct

Referrals to Internal integrity and fraud branch

Referrals to internal conduct and review team

8. Indigenous Business Australia

5

Contravention of a law of the Commonwealth, state or territory (1)

Conduct that results in, or that increases, the risk of danger to the health or safety of one or more persons (1)

Conduct that may result in disciplinary action (1)

Disciplinary action

9. Administrative Appeals Tribunal

10. Aged Care Quality and Safety Commission

11. Attorney-General's Department

12. Australian Nuclear Science & Technology Organisation

13. Australian Broadcasting Corporation

14. Australian Competition and Consumer Commission

15. Australian Digital Health Agency

16. Australian Federal Police

17. Australian Fisheries Management Authority

18. Australian Institute of Aboriginal and Torres Strait Islander Studies

19. Australian Maritime Safety Authority

20. Australian Public Service Commission

21. Australian Rail Track Corporation

22. Australian Securities and Investments Commission

23. Bureau of Meteorology

24. Comcare

25. Department of Agriculture, Water and the Environment

26. Department of Education, Skills and Employment

27. Department of Finance

28. Department of Foreign Affairs & Trade

29. Department of Health

30. Department of Industry, Science, Energy and Resources including IP Australia and Geoscience Australia

31. Department of Infrastructure, Transport, Regional Development and Communications

32. Fair Work Commission

33. Great Barrier Reef Marine Park Authority

34. Indigenous Land & Sea Corporation

35. Inspector-General of Taxation and Taxation Ombudsman

36. National Disability insurance Scheme Launch Transition Agency

37. National Indigenous Australians Agency

38. National Library of Australia

39. National Offshore Petroleum Safety and Environmental Management Authority

40. nbn co limited

41. Northern Australia Infrastructure Facility

42. Office of the Australian Information Commissioner

43. Office of the Commonwealth Director of Public Prosecutions

44. Office of the Commonwealth Ombudsman

45. Reserve Bank of Australia

46. Sydney Harbour Federation Trust

47. The Australian National University

66 investigations were completed by the agencies in this section.

This section aggregates data for agencies reporting four or fewer investigations being conducted during the period.

 

Note: Although all agencies within this group identified they had completed one or more investigations, not all investigations resulted in recommendation/s being made.

The following are examples of some of the recommendations made by Agencies within this aggregated group.

Code of conduct investigation

Review & update of existing Organisational Policies & development of new Policies

Review Procurement practices

Implement training and development programs for Board and Staff

Undertake external training for all Managers in relation to the operation of the PID Act