Transmittal Certificate

Guide to the report


About us

What we do




Date of publication: October 2014

Publisher: Commonwealth Ombudsman, Canberra, Australia

© Commonwealth of Australia 2014

ISSN 0814-7124

All material presented in this publication is provided under a Creative Commons Attribution 3.0 Australia licence (

This material may be copied, distributed, transmitted or adapted (including for commercial purposes) provided the Office of the Commonwealth Ombudsman is credited as the creator and is not represented as endorsing your use of the material.

To avoid doubt, this licence only applies to the material as set out in this document.

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The details of the relevant licence conditions are available on the Creative Commons website, as is the full legal code for the CC BY 3.0 AU licence


Under the Coat of Arms – the terms under which the Coat of Arms can be used are detailed on the It's an Honour website (

Contact officer: Director, Corporate Strategy and Communications, Office of the Commonwealth Ombudsman

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