VET Student Loans Code of Practice

This voluntary code of practice (the Code) is for education providers who deliver VET Student Loan approved courses.

The Code is designed to give education providers best practice guidelines to resolve complaints before they reach our Office. The Code contains 10 principles that target issues our Office has identified in complaints regarding VET student loans and education providers. It includes good practice guidelines to assist education providers to apply each principle, as well as useful tips to help both education providers and students resolve complaints.

This list of providers  have registered as signatories to the Code.To become a signatory to the Code please complete and return this form.

To obtain further information about the Code, or to return the Signatory Registration form, please email VSL.codeofpractice@ombudsman.gov.au.