We publish regular quarterly updates about the complaints we receive about government debts incurred for Vocational Education and Training (VET) studies. To help understand the terms used, please read this glossary.
2021
- VET-Student-Loans-Ombudsman-Quarterly-Update-15: January to March 2021 - During 1 January–30 March 2021, we received 634 complaints, finalised 733.
- VET Student Loans - Quarterly Update 14: 1 October to December 2020 - During 1 October–30 December 2020, we received 730 complaints, finalised 1,690.
2020
- VET Student Loans - Quarterly Update 13: 1 July to 30 September 2020 - During 1 July–30 September 2020, we received 2,101 complaints, finalised 2,695.
- VET Student Loans - Quarterly Update 12: April to June 2020 - During 1 April–30 June 2020, we received 1,236 complaints, finalised 2,982 complaints.
- VET Student Loans - Quarterly Update 11: January to March 2020 - During 1 January–31 March 2020, we received 1,045 complaints, finalised 3,290 complaints.
- VET Student Loans - Quarterly Update Seven: January to March 2019 - During 1 January–31 March 2019, we received 1,232 complaints and closed 1,062 complaints.
2019
- VET Student Loans - Quarterly Update ten: October to December 2019 - During 1 October–31 December 2019, we recieved 1,514 complaints, finalised 3,271 complaints
- VET Student Loans - Quarterly Update Nine: July to September 2019 - Quarterly Update Nine: July to September 2019 - During 1 July–30 September 2019, we received 4,480 complaints, finalised 2,524 complaints, commenced 250 investigations and made 91 preliminary inquiries of providers
- VET Student Loans - Quarterly Update Eight: April to June 2019 - During 1 April–30 June 2019, we received 1,478 complaints, finalised 843 complaints, commenced 26 investigations and made 10 preliminary inquiries of providers.
2018
- Quarterly Update Six: October to December 2018 - During this quarter we received 1,128 complaints, closed 1,170 complaints, commenced 27 preliminary inquiries and commenced 31 investigations.