We publish regular quarterly updates about the complaints we receive about government debts incurred for Vocational Education and Training (VET) studies. To help understand the terms used, please read this glossary.
2020
- VET Student Loans - Quarterly Update ten: October to December 2019 - During 1 October–31 December 2019, we recieved 1,514 complaints, finalised 3,271 complaints
- VET Student Loans - Quarterly Update Eight: April to June 2019 - During 1 April–30 June 2019, we received 1,478 complaints, finalised 843 complaints, commenced 26 investigations and made 10 preliminary inquiries of providers.
- VET Student Loans - Quarterly Update Seven: January to March 2019 - During 1 January–31 March 2019, we received 1,232 complaints and closed 1,062 complaints.
2019
- VET Student Loans - Quarterly Update Nine: July to September 2019 - Quarterly Update Nine: July to September 2019 - During 1 July–30 September 2019, we received 4,480 complaints, finalised 2,524 complaints, commenced 250 investigations and made 91 preliminary inquiries of providers
2018
- Quarterly Update Six: October to December 2018 - During this quarter we received 1,128 complaints, closed 1,170 complaints, commenced 27 preliminary inquiries and commenced 31 investigations.
- Quarterly Update Five: July to September 2018 - During this quarter we received 3,339 complaints, closed 1,670 complaints, commenced 21 preliminary inquiries and commenced 10 investigations.
- Quarterly Update Four: April to June 2018 - During this quarter we received 1,432 complaints, closed 641 complaints, commenced 38 investigations and finalised nine investigations.
- Quarterly Update Three: January to March 2018 - This is the third quarterly update covers the period from 1 January–31 March 2018
2017
- Quarterly Update Two: October to December 2017 - This update provides statistical data on complaints received, complaints closed and open complaints
- Quarterly Update One: July to September 2017 - This update outlines the Office’s initial observations in relation to complaints received for the period 1 July 2017 to 30 September 2017