We publish regular quarterly updates about the complaints we receive about private health insurance matters.
To help understand the terms used, please read this glossary:
2022
- Private Health Insurance - Quarterly Update 102: 1 January to 31 March 2022 - - complaint statistics, payment of claims for Type C procedures, Lifetime Health Cover deadlines, and guidance for complaint handlers dealing with risks of harm.
- Private Health Insurance - Quarterly Update 101: 1 October to 31 December 2021 - complaint statistics, insurer rule changes, and what to do when you're planning a hospital admission.
2021
- Private Health Insurance - Quarterly Update 100: 1 July to 30 September 2021 - complaint statistics, advice on Lifetime Health Cover rules for 491 and 494 Regional Working Visas holders, and verbal advice complaints.
- Private Health Insurance - Quarterly Bulletin 99: 1 April to 30 June 2021 - complaint statistics, dependents legislation, persistent complainants, and 2020-21 in focus.
- Private Health Insurance - Quarterly Bulletin 98: 1 January to 31 March 2021 - complaint statistics, COVID-19 complaints, the Lifetime Health Cover mailing, dependents legislation, and Ombudsman advice to stakeholders.
- Private Health Insurance – Quarterly Bulletin 97: 1 October to 31 December 2020 - complaint statistics, COVID-19 complaints, and premium increases.
2020
- Private Health Insurance - Quarterly Bulletin 96: 1 July to 30 September 2020 - Complaint statistics, COVID-19 impacts on private health insurance, October rate increase, and pre-existing conditions.
- Private Health Insurance - Quarterly Bulletin 95: 1 April to 30 June - complaint statistics for 1 April to 30 June 2020, COVID-19 impacts on private health insurance, 2019-20 in focus, medical gaps and out of pocket costs, and the PHIO client survey.
- Private Health Insurance- Quarterly Bulletin 94: 1 January to 31 March - Complaint statistics, changes to Commonwealth Ombudsman services due to COVID-19, private health insurance industry complaints in a time of COVID-19 disruption, and Overseas Student Health Cover updates.
- Private Health Insurance - Quarterly Bulletin 93: 1 October to 31 December 2019 - Complaint statistics, inspection guidelines, covering two or more procedures where one is excluded from the policy, bushfire relief, new features on Privatehealth.gov.au and maintaining OSHC cover for duration of visa.