We publish regular quarterly updates about the complaints we receive about private health insurance matters.
To help understand the terms used, please read this glossary:
2021
- Private Health Insurance - Quarterly Update 100: 1 July to 30 September 2021 - complaint statistics, advice on Lifetime Health Cover rules for 491 and 494 Regional Working Visas holders, and verbal advice complaints.
- Private Health Insurance - Quarterly Bulletin 99: 1 April to 30 June 2021 - complaint statistics, dependents legislation, persistent complainants, and 2020-21 in focus.
- Private Health Insurance - Quarterly Bulletin 98: 1 January to 31 March 2021 - complaint statistics, COVID-19 complaints, the Lifetime Health Cover mailing, dependents legislation, and Ombudsman advice to stakeholders.
- Private Health Insurance – Quarterly Bulletin 97: 1 October to 31 December 2020 - complaint statistics, COVID-19 complaints, and premium increases.
2020
- Private Health Insurance - Quarterly Bulletin 96: 1 July to 30 September 2020 - Complaint statistics, COVID-19 impacts on private health insurance, October rate increase, and pre-existing conditions.
- Private Health Insurance - Quarterly Bulletin 95: 1 April to 30 June - complaint statistics for 1 April to 30 June 2020, COVID-19 impacts on private health insurance, 2019-20 in focus, medical gaps and out of pocket costs, and the PHIO client survey.
- Private Health Insurance- Quarterly Bulletin 94: 1 January to 31 March - Complaint statistics, changes to Commonwealth Ombudsman services due to COVID-19, private health insurance industry complaints in a time of COVID-19 disruption, and Overseas Student Health Cover updates.
- Private Health Insurance - Quarterly Bulletin 93: 1 October to 31 December 2019 - Complaint statistics, inspection guidelines, covering two or more procedures where one is excluded from the policy, bushfire relief, new features on Privatehealth.gov.au and maintaining OSHC cover for duration of visa.
2019
- Private Health Insurance - Quarterly Bulletin 92: 1 July 2019 to 30 September 2019 - bundled products and rewards programs, consultation on Mediation Guidelines and Transition and Termination Guidelines, pre-existing condition complaints, and the Annual Report.
- Private Health Insurance - Quarterly Bulletin 91: 1 April 2019 to 30 June 2019 - pre-existing condition complaints and complaint statistics.