- Overseas Students: Quarterly Summary (April to June 2020) - Overseas Students quarterly statistical update for April to June 2020.
- Overseas Students - Quarterly Summary (January to March 2020) - Overseas Students quarterly statistical update for January to March 2020.
VET Student Loans
- VET Student Loans - Quarterly Update 12: April to June 2020 - During 1 April–30 June 2020, we received 1,236 complaints, finalised 2,982 complaints.
- VET Student Loans - Quarterly Update 11: January to March 2020 - During 1 January–31 March 2020, we received 1,045 complaints, finalised 3,290 complaints.
Private Health Insurance
- Private Health Insurance - Quarterly Bulletin 96: 1 July to 30 September 2020 - Complaint statistics, COVID-19 impacts on private health insurance, October rate increase, and pre-existing conditions.
- Private Health Insurance - Quarterly Bulletin 95: 1 April to 30 June - complaint statistics for 1 April to 30 June 2020, COVID-19 impacts on private health insurance, 2019-20 in focus, medical gaps and out of pocket costs, and the PHIO client survey.
- Postal Industry - Quarterly Update Four: 1 April to 30 June 2020 - We received a 92.8 per cent increase in postal industry complaints during the 1 April to 30 June 2020 quarter compared to the same period last year. This was as a result of disruptions to the postal industry from the COVID-19 pandemic.
- Postal Industry- Quarterly Update Three: 1 January to 31 March 2020 - During 1 January–31 March 2020 we received 761 postal industry complaints, which represented an increase of 4.8 per cent compared to the same period last year. In the 1 October–31 December 2019 quarter we received 710 complaints