Industry Updates

Overseas Students

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VET Student Loans

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Private Health Insurance

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Postal Industry

  • Postal Industry - Quarterly Update Five: 1 July to 30 September 2020 - We have continued to receive a large number of postal industry complaints with a 69.7 per cent increase during the 1 July to 30 September 2020 quarter compared to the same period last year. While this is less than the 92.8 per cent increase reported QU Four, complaint numbers have remained high as a result of continued COVID-19 disruptions to the postal industry and a sustained shift in consumer behaviour towards online shopping.
  • Postal Industry - Quarterly Update Four: 1 April to 30 June 2020 - We received a 92.8 per cent increase in postal industry complaints during the 1 April to 30 June 2020 quarter compared to the same period last year. This was as a result of disruptions to the postal industry from the COVID-19 pandemic.

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