Industry Updates

Overseas Students

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VET Student Loans

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Private Health Insurance

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Postal Industry

  • Postal Industry - Quarterly Update six: 1 October to 31 December 2020 - In the December 2020 quarter, the Office received 52.6 per cent more complaints compared to the same quarter last year. Complaints increased by 92.8 per cent in the June 2020 quarter compared to the June quarter last year. However complaints in the September and December quarter show complaints are decreasing overall.
  • Postal Industry - Quarterly Update Five: 1 July to 30 September 2020 - We have continued to receive a large number of postal industry complaints with a 69.7 per cent increase during the 1 July to 30 September 2020 quarter compared to the same period last year. While this is less than the 92.8 per cent increase reported QU Four, complaint numbers have remained high as a result of continued COVID-19 disruptions to the postal industry and a sustained shift in consumer behaviour towards online shopping.

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