Alert

We are currently experiencing a high volumes of calls and reduced staffing capacity due to COVID 19 lockdowns. If you need to make a new complaint, please use our online form by clicking on ‘make a complaint’. If you are contacting the Office about an existing complaint, please email us at ombudsman@ombudsman.gov.au. Our staff work hard to resolve your complaints. In order to help you we ask that you please treat our staff politely and with courtesy, and we will do the same for you. Please note our staff may terminate a call that becomes abusive, aggressive or unreasonable.

Notice

We are currently conducting our biannual Complainant Satisfaction Survey. If you have had recent contact with our Office, you may be asked to participate in the survey.

Find out more here

Immigration assessments tabled in Parliament 18 October 2017