Update about the registration of Brighton Pacific (trading as AIBT) and nursing students affected by non-ANMAC accredited courses at all providers
We are aware that there are international students who are enrolled in diploma of nursing courses with private education providers that have not received accreditation by the Australian Nursing and Midwifery Accreditation Council (ANMAC). We are also aware that the Australian Skills Quality Authority (ASQA) has issued a notice to cancel the RTO and CRICOS registration of Brighton Pacific trading as Australian Institute of Business and Technology (AIBT). AIBT is still holding classes and it is important that students continue to attend classes.
We are working with other government organisations, including the Department of Education, the Tuition Protection Service and ASQA to minimise the disruption to students.
Education providers are required to have a complaints and appeals process to help students to resolve their concern. If you have not yet made an internal complaint and appeal with your education provider, please do this before contacting us.
If you have already made an internal complaint and appeal with your education provider, and you are not satisfied with the outcome, you are welcome to make a complaint to us. We will consider your complaint based on your individual circumstances.
The sorts of complaints that we commonly consider include:
- complaints about tuition fees and refunds
- complaints about provider decisions not to release a student for study with another provider
- complaints about statements of attainment and academic transcripts
- complaints about education agents
- complaints about provider monitoring of attendance and course progress.
When making a complaint to our Office, please provide a copy of your written agreement with your education provider. This can be uploaded as an attachment on the complaint form.