2019–20 Corporate Plan

The Office’s 2019-20 Corporate Plan has been prepared as required under sub-section 35(1)(b) of the Public Governance, Performance and Accountability Act 2013 (the PGPA Act). The Corporate Plan is the Office’s primary planning document for the period 2019–20 to 2022–23 and outlines how we will deliver on our purpose.

Corporate Plan 2019–20

Corporate Plan 2018–19

Corporate Plan 2017–18

Our service standards for dealing with complaints and enquiries are here.