Our responsibilities

Our responsibility is to provide assurance that Australian Government entities and prescribed private sector organisations act with integrity and treat people fairly.

We work to influence systemic improvement in public administration in Australia by promoting best practice in complaint handling and acting as an industry leader.

The Commonwealth Ombudsman is responsible for overseeing

We are an independent and impartial oversight agency. It is our responsibility to give careful attention to your complaint. If you raise a matter that we can and should investigate, we will do so as soon as practicable.