Our responsibility is to provide assurance that Australian Government entities and prescribed private sector organisations act with integrity and treat people fairly.
We work to influence systemic improvement in public administration in Australia by promoting best practice in complaint handling and acting as an industry leader.
The Commonwealth Ombudsman is responsible for overseeing
- Private Health Insurance
- Overseas Students
- VET Student Loans
- the Postal Industry
- the Defence Force
- Law Enforcement
- the Australian Capital Territory Ombudsman
- the Commonwealth Public Interest Disclosure scheme
- inspection and monitoring of certain covert and intrusive powers by police and other law enforcement agencies.
We are an independent and impartial oversight agency. It is our responsibility to give careful attention to your complaint. If you raise a matter that we can and should investigate, we will do so as soon as practicable.