Australian Federal Police
The Office of the Commonwealth Ombudsman can investigate complaints about:
- the actions of Australian Federal Police members (including ACT Policing)
- the policies, practices and procedures of the Australian Federal Police as an agency.
We report to the Australian Parliament (at least annually) on the effectiveness of the Australian Federal Police's handling of complaints.
What we cannot help with:
We cannot investigate complaints about matters, including civil or criminal charges, which are being or have been dealt with by the Courts.
Before you make a complaint
Anyone can make a complaint about the Australian Federal Police. You should try to resolve your concerns with the Australian Federal Police before you make a complaint to us.
The Australian Federal Police’s Professional Standards is responsible for the:
- oversight and investigation of complaints about the actions of the Australian Federal Police members.
The Australian Federal Police’s Professional Standards will consider the matter or give less serious matters to a complaint management team.
If you are not satisfied after making a complaint to the Australian Federal Police, you can contact us.
If English is not your first language, we can arrange for an interpreter. There are also procedures for people in custody to communicate confidentially with us.
How to complain
We can receive complaints by:
- in person.
Visit our contact us page for more information.
If you can, use our online form to submit your complaint.