Site Map

Level 1 Item What we do
Level 2 Item What we do
Level 3 Item Strategic vision
Level 3 Item 2018–22 Corporate Plan
Level 3 Item Frequently asked questions
Level 3 Item Tips and advice
Level 2 Item Who we are
Level 2 Item Seeking information
Level 3 Item Making an FOI request
Level 3 Item Charges
Level 3 Item Information publication scheme
Level 2 Item Accountability and Reporting
Level 3 Item Administrative files
Level 3 Item Legal services expenditure
Level 3 Item Senate Order on government agency contracts
Level 3 Item Portfolio Budget Statements
Level 3 Item Grants
Level 3 Item Remuneration Paid to Executives
Level 2 Item Careers
Level 3 Item How to apply
Level 3 Item Current Vacancies
Level 2 Item Working with the Indigenous Community
Level 2 Item Working with people with disability
Level 2 Item International Program
Level 2 Item Related sites
Level 2 Item How we can help
Level 3 Item Australian Government Agencies and Services
Level 4 Item ASIC
Level 3 Item Australian Federal Police
Level 3 Item Defence Force
Level 4 Item Reporting abuse in Defence
Level 3 Item Immigration
Level 4 Item Tools and resources
Level 3 Item Overseas Students
Level 4 Item Private education providers
Level 3 Item Postal Industry Ombudsman
Level 4 Item Information for Postal Operators
Level 4 Item Tools and resources
Level 3 Item Private Health Insurance
Level 3 Item VET Student Loans
Level 3 Item ACT Ombudsman
Level 2 Item Monitoring places of detention – OPCAT
Level 2 Item Other resources
Level 2 Item Media Releases
Level 2 Item News
Level 2 Item Ombudsman Policies
Level 2 Item Our responsibilities
Level 3 Item Public Interest Disclosure
Level 4 Item Information for Agencies
Level 4 Item Information for Disclosers
Level 4 Item Publications and News
Level 4 Item Disclosures about Commonwealth Ombudsman
Level 3 Item Freedom of Information
Level 3 Item Our inspections role
Level 3 Item Complaints about us
Level 3 Item Legislation
Level 1 Item How we can help
Level 2 Item Australian Government Agencies and Services
Level 3 Item ASIC
Level 2 Item Australian Federal Police
Level 2 Item Defence Force
Level 3 Item Reporting abuse in Defence
Level 2 Item Immigration
Level 3 Item Tools and resources
Level 2 Item Overseas Students
Level 3 Item Private education providers
Level 2 Item Postal Industry Ombudsman
Level 3 Item Information for Postal Operators
Level 3 Item Tools and resources
Level 2 Item Private Health Insurance
Level 2 Item VET Student Loans
Level 2 Item ACT Ombudsman
Level 1 Item Publications
Level 2 Item Reports
Level 3 Item Annual Reports
Level 4 Item All Annual Reports
Level 5 Item Annual Report Documents
Level 6 Item Commonwealth Ombudsman Annual Report 2017-18
Level 7 Item images
Level 8 Item 2018-rap.jpg
Level 8 Item apy-outreach.jpg
Level 8 Item autumn-okeeffe.jpg
Level 8 Item dermot-walsh.jpg
Level 8 Item figure-1.jpg
Level 8 Item figure-2.jpg
Level 8 Item figure-3.jpg
Level 8 Item figure-4.jpg
Level 8 Item figure-5.jpg
Level 8 Item figure-6.jpg
Level 8 Item figure-7.jpg
Level 8 Item figure-8.jpg
Level 8 Item figure-9.jpg
Level 8 Item figure-10.jpg
Level 8 Item figure-11.jpg
Level 8 Item figure-12.jpg
Level 8 Item figure-13.jpg
Level 8 Item figure-14.jpg
Level 8 Item figure-15.jpg
Level 8 Item figure-16.jpg
Level 8 Item figure-17.jpg
Level 8 Item figure-18.jpg
Level 8 Item figure-19.jpg
Level 8 Item figure-20.jpg
Level 8 Item figure-21.jpg
Level 8 Item fiona-sawyers.jpg
Level 8 Item international-program.jpg
Level 8 Item jaala-hinchcliffe.jpg
Level 8 Item key-elements.jpg
Level 8 Item louise-macleod.jpg
Level 8 Item michael-manthorpe.jpg
Level 8 Item michael-small.jpg
Level 8 Item national-reconciliation-week.jpg
Level 8 Item ocpng-staff.jpg
Level 8 Item paul-pfitzner.jpg
Level 8 Item rodney-lee-walsh.jpg
Level 8 Item senior-leadership-group.jpg
Level 8 Item signature-michael-manthorpe.jpg
Level 8 Item Commonwealth-Ombudsman-Annual-Report-2017-18-Cover.jpg
Level 7 Item pdf
Level 8 Item Commonwealth_Ombudsman_AnnualReport_2017-18.pdf
Level 8 Item Commonwealth_Ombudsman_AnnualReport_2017-18_Appendix_2_Financial_Statements.pdf
Level 8 Item Commonwealth_Ombudsman_AnnualReport_2017-18_Appendix_3_Annual_Performance_Statement.pdf
Level 7 Item Letter of Transmittal
Level 7 Item Guide to the Report
Level 7 Item Part 1 - Review by the Ombudsman
Level 7 Item Part 2 - Overview of the Office
Level 7 Item Part 3 - Report on Performance
Level 7 Item Part 4 - What we do
Level 7 Item Part 5 - Management and Accountability
Level 7 Item Part 6 - Appendicies
Level 7 Item Part 7 - References
Level 7 Item PHIO Additional Information
Level 6 Item Overseas-Students-Ombudsman-Annual-Report-2015-16.pdf
Level 6 Item PHIO-Annual-Report-2015.pdf
Level 6 Item Overseas-Students-Ombudsman-Annual-Report-2014-15.pdf
Level 6 Item PHIO-Annual-Report-2014.pdf
Level 6 Item oso_annual_report_2013_2014.pdf
Level 6 Item Commonwealth Ombudsman Annual Report 2012-13
Level 7 Item Annual Report 2012—13 | Transmittal Certificate
Level 7 Item Commonwealth Ombudsman Annual Report 2012—13
Level 7 Item Commonwealth Ombudsman Annual Report 2012—13 | Guide
Level 7 Item Commonwealth Ombudsman Annual Report 2012—13 | Section 1
Level 7 Item Commonwealth Ombudsman Annual Report 2012—13 | Section 2
Level 7 Item Commonwealth Ombudsman Annual Report 2012—13 | Section 3
Level 7 Item Commonwealth Ombudsman Annual Report 2012—13 | Section 4
Level 7 Item Commonwealth Ombudsman Annual Report 2012—13 | Section 5
Level 7 Item Commonwealth Ombudsman Annual Report 2012—13 | Section 6
Level 7 Item Commonwealth Ombudsman Annual Report 2012—13 | Section 7
Level 7 Item Commonwealth Ombudsman Annual Report 2012—13 | Appendix 1
Level 7 Item Commonwealth Ombudsman Annual Report 2012—13 | Appendix 2
Level 7 Item Commonwealth Ombudsman Annual Report 2012—13 | Appendix 3
Level 7 Item Commonwealth Ombudsman Annual Report 2012—13 | Appendix 3 Statistics
Level 7 Item Commonwealth Ombudsman Annual Report 2012—13 | Appendix 4
Level 7 Item Commonwealth Ombudsman Annual Report 2012—13
Level 7 Item Commonwealth Ombudsman Annual Report 2012—13 | Appendix 6
Level 7 Item Commonwealth Ombudsman Annual Report 2012—13 | Appendix 6 Notes
Level 7 Item Commonwealth Ombudsman Annual Report 2012—13 | References
Level 6 Item PHIO-Annual-Report-2013.pdf
Level 6 Item oso_annual_report_2012_2013.pdf
Level 6 Item Commonwealth Ombudsman Annual Report 2011-12
Level 7 Item Commonwealth Ombudsman Annual Report 2011–2012 | Transmittal Certificate
Level 7 Item Commonwealth Ombudsman Annual Report 2011–2012 | Guide
Level 7 Item Commonwealth Ombudsman Annual Report 2011–2012 | Foreword
Level 7 Item Commonwealth Ombudsman Annual Report 2011–2012 | Chapter 1
Level 7 Item Commonwealth Ombudsman Annual Report 2011–2012 | Chapter 2
Level 7 Item Commonwealth Ombudsman Annual Report 2011–2012 | Chapter 3
Level 7 Item Commonwealth Ombudsman Annual Report 2011–2012 | Chapter 4
Level 7 Item Commonwealth Ombudsman Annual Report 2011–2012 | Chapter 5
Level 7 Item Commonwealth Ombudsman Annual Report 2011–2012 | Chapter 6
Level 7 Item Commonwealth Ombudsman Annual Report 2011–2012 | Chapter 7
Level 7 Item Commonwealth Ombudsman Annual Report 2011–2012 | Appendix 1-5
Level 7 Item Commonwealth Ombudsman Annual Report 2011–2012 | Appendix 6
Level 7 Item Commonwealth Ombudsman Annual Report 2011–2012 | Appendix 6 Notes
Level 7 Item Commonwealth Ombudsman Annual Report 2011–2012 | Appendix 7
Level 7 Item Commonwealth Ombudsman Annual Report 2011–2012 | References
Level 6 Item PHIO-Annual-Report-2012.pdf
Level 6 Item overseas_students_ombudsman_annual_report_2011-2012.pdf
Level 6 Item Commonwealth Ombudsman Annual Report 2010-11
Level 7 Item Annual Report 2010-11 | Foreward
Level 7 Item Annual Report 2010-11 | Chapter 1
Level 7 Item Annual Report 2010-11 | Chapter 2
Level 7 Item Annual Report 2010-11 | Chapter 3
Level 7 Item Annual Report 2010-11 | Chapter 4
Level 7 Item Annual Report 2010-11 | Chapter 5
Level 7 Item Annual Report 2010-11 | Chapter 6
Level 7 Item Annual Report 2010-11 | Chapter 7
Level 7 Item Annual Report 2010-11 | Appendixes
Level 7 Item Annual Report 2010-11 | References
Level 6 Item 2010-11-PHIO-Annual-Report.pdf
Level 6 Item Commonwealth Ombudsman Annual Report 2009-10
Level 7 Item Commonwealth Ombudsman - Annual Report 2009-2010 - Introduction
Level 7 Item Commonwealth Ombudsman - Annual Report 2009-2010 - Chapter 1
Level 7 Item Commonwealth Ombudsman - Annual Report 2009-2010 - Chapter 2
Level 7 Item Commonwealth Ombudsman - Annual Report 2009-2010 - Chapter 3
Level 7 Item Commonwealth Ombudsman - Annual Report 2009-2010 - Chapter 4
Level 7 Item Commonwealth Ombudsman - Annual Report 2009-2010 - Chapter 5
Level 7 Item Commonwealth Ombudsman - Annual Report 2009-2010 - Chapter 6
Level 7 Item Commonwealth Ombudsman - Annual Report 2009-2010 - Chapter 7
Level 7 Item Commonwealth Ombudsman - Annual Report 2009-2010 - Appendixes
Level 7 Item Commonwealth Ombudsman - Annual Report 2009-2010 - Abbreviations and Acronyms
Level 6 Item 2009-10-PHIO-Annual-Report.pdf
Level 6 Item Commonwealth Ombudsman Annual Report 2008-09
Level 7 Item Commonwealth Ombudsman Annual Report 2008-09 | Foreword
Level 7 Item Commonwealth Ombudsman Annual Report 2008-09 | Transmittal letter
Level 7 Item Commonwealth Ombudsman Annual Report 2008-09 | Chapter 1 Ombudsman's Review
Level 7 Item Commonwealth Ombudsman Annual Report 2008-09 | Chapter 2 The organisation
Level 7 Item Commonwealth Ombudsman Annual Report 2008-09 | Chapter 3 Performance report
Level 7 Item Commonwealth Ombudsman Annual Report 2008-09 | Chapter 4 Management and accountability
Level 7 Item Commonwealth Ombudsman Annual Report 2008-09 | Chapter 5 Engagement
Level 7 Item Commonwealth Ombudsman Annual Report 2008-09 | Chapter 6 Looking at the agencies
Level 7 Item Commonwealth Ombudsman Annual Report 2008-09 | Chapter 7 Helping people, improving government
Level 7 Item Commonwealth Ombudsman Annual Report 2008-09 | Chapter 8 Ombudsmen—200 years of service
Level 7 Item Commonwealth Ombudsman Annual Report 2008-09 | Appendixes | Freedom of Information statement
Level 7 Item Commonwealth Ombudsman Annual Report 2008-09 | Appendixes | Presentations by staff
Level 7 Item Commonwealth Ombudsman Annual Report 2008-09 | Appendixes | Statistics
Level 7 Item Commonwealth Ombudsman Annual Report 2008-09 | Appendixes | Additional reporting on Postal Industry Ombudsman
Level 7 Item Commonwealth Ombudsman Annual Report 2008-09 | Appendixes | Consultancy services, advertising and market research
Level 7 Item Commonwealth Ombudsman Annual Report 2008-09 | Appendixes | Agency resource statement and resources for outcomes
Level 7 Item Commonwealth Ombudsman Annual Report 2008-09 | Appendixes | Agency resource statement and resources for outcomes
Level 7 Item Commonwealth Ombudsman Annual Report 2008-09 | References | Compliance index
Level 6 Item 2008-09-PHIO-Annual-Report.pdf
Level 6 Item Commonwealth Ombudsman Annual Report 2007-08
Level 7 Item Transmittal letter | Commonwealth Ombudsman Annual Report 2007-08
Level 7 Item Foreword | Commonwealth Ombudsman Annual Report 2007-08
Level 7 Item Chapter 1 | Ombudsman's review | Commonwealth Ombudsman Annual Report 2007-08
Level 7 Item Chapter 2 | The organisation - history | Commonwealth Ombudsman Annual Report 2007-08
Level 7 Item Chapter 3 | Performance report | Commonwealth Ombudsman Annual Report 2007-08
Level 7 Item Chapter 4 | Management and accountability - Corporate governance | Commonwealth Ombudsman Annual Report 2007-08
Level 7 Item Chapter 5 | Challenges in complaint handling | Commonwealth Ombudsman Annual Report 2007-08
Level 7 Item Chapter 6 | Promoting good administration | Commonwealth Ombudsman Annual Report 2007-08
Level 7 Item Chapter 7 | Looking at the agencies | Commonwealth Ombudsman Annual Report 2007-08
Level 7 Item Chapter 8 | Helping people, improving government
Level 7 Item Chapter 9 | Lessons and insights for government
Level 6 Item 2007-08-PHIO-Annual-Report.pdf
Level 6 Item Commonwealth Ombudsman Annual Report 2006-07
Level 7 Item Transmittal letter | Commonwealth Ombudsman Annual Report 2006-07
Level 7 Item Foreword | Commonwealth Ombudsman Annual Report 2006-07
Level 7 Item Chapter 1 | Ombudsman's review | Commonwealth Ombudsman Annual Report 2006-07
Level 7 Item Chapter 2 | The organisation - history| Commonwealth Ombudsman Annual Report 2006-07
Level 7 Item Chapter 3 | Performance report | Commonwealth Ombudsman Annual Report 2006-07
Level 7 Item Chapter 4 | Management and accountability - corporate governance | Commonwealth Ombudsman Annual Report 2006-07
Level 7 Item Chapter 5 | Challenges in complaint handling | Commonwealth Ombudsman Annual Report 2006-07
Level 7 Item Chapter 6 | Promoting good administration | Commonwealth Ombudsman Annual Report 2006-07
Level 7 Item Chapter 7 | Looking at the agencies | Commonwealth Ombudsman Annual Report 2006-07
Level 7 Item Chapter 8 | Thirty years ... thirty changes | Commonwealth Ombudsman Annual Report 2006-07
Level 7 Item Features | Celebrating thirty years | Commonwealth Ombudsman Annual Report 2006-07
Level 7 Item Appendix 1 | Occupational health and safety | Commonwealth Ombudsman Annual Report 2006-07
Level 7 Item References | List of tables and figures | Commonwealth Ombudsman Annual Report 2006-07
Level 6 Item 2006-07-PHIO-Annual-Report.pdf
Level 6 Item Commonwealth Ombudsman Annual Report 2005-06
Level 7 Item Commonwealth Ombudsman Annual Report 2005-06 | Transmittal letter
Level 7 Item Commonwealth Ombudsman Annual Report 2005-06 | Foreword
Level 7 Item Commonwealth Ombudsman Annual Report 2005-06 | Chapter 1 | Ombudsman's review
Level 7 Item Commonwealth Ombudsman Annual Report 2005-06 | Chapter 2 | The organisation
Level 7 Item Commonwealth Ombudsman Annual Report 2005-06 | Chapter 3 | Performance report
Level 7 Item Commonwealth Ombudsman Annual Report 2005-06 | Chapter 4 | Management and accountability
Level 7 Item Commonwealth Ombudsman Annual Report 2005-06 | Chapter 5 | Challenges in complaint handling
Level 7 Item Commonwealth Ombudsman Annual Report 2005-06 | Chapter 6 | Promoting good administration
Level 7 Item Commonwealth Ombudsman Annual Report 2005-06 | Chapter 7 | Looking at the agencies
Level 7 Item Commonwealth Ombudsman Annual Report 2005-06 | Chapter 8 | How the Ombudsman helped people
Level 7 Item Commonwealth Ombudsman Annual Report 2005-06 | Chapter 9 | Problem areas in government decision making
Level 7 Item Commonwealth Ombudsman Annual Report 2005-06 | Features | Public contact-Consistency in approach
Level 7 Item Commonwealth Ombudsman Annual Report 2005-06 | Appendix 1 | Occupational health and safety
Level 7 Item Commonwealth Ombudsman Annual Report 2005-06 | Appendix 2 | Freedom of information statement
Level 7 Item Commonwealth Ombudsman Annual Report 2005-06 | Appendix 3 | Papers and presentations by staff
Level 7 Item Commonwealth Ombudsman Annual Report 2005-06 | Appendix 4 | Statistics
Level 7 Item Commonwealth Ombudsman Annual Report 2005-06 | Appendix 5 | Consultancy services
Level 7 Item Commonwealth Ombudsman Annual Report 2005-06 | Appendix 6 | Financial statements
Level 7 Item Commonwealth Ombudsman Annual Report 2005-06 | References | List of tables and figures
Level 6 Item 2005-06-PHIO-Annual-Report.pdf
Level 6 Item Commonwealth Ombudsman Annual Report 2004-05
Level 7 Item Commonwealth Ombudsman Annual Report 2004-05 | Transmittal letter
Level 7 Item Commonwealth Ombudsman Annual Report 2004-05 | Foreword
Level 7 Item Commonwealth Ombudsman Annual Report 2004-05 | Chapter 1
Level 7 Item Commonwealth Ombudsman Annual Report 2004-05 | Chapter 2
Level 7 Item Commonwealth Ombudsman Annual Report 2004-05 | Chapter 3
Level 7 Item Commonwealth Ombudsman Annual Report 2004-05 | Chapter 4
Level 7 Item Commonwealth Ombudsman Annual Report 2004-05 | Chapter 5
Level 7 Item Commonwealth Ombudsman Annual Report 2004-05 | Chapter 6
Level 7 Item Commonwealth Ombudsman Annual Report 2004-05 | Chapter 7
Level 7 Item Commonwealth Ombudsman Annual Report 2004-05 | Chapter 8
Level 7 Item Commonwealth Ombudsman Annual Report 2004-05 | Chapter 9
Level 7 Item Commonwealth Ombudsman Annual Report 2004-05 | Features
Level 7 Item Commonwealth Ombudsman Annual Report 2004-05 | Appendixes
Level 6 Item 2004-05-PHIO-Annual-Report.pdf
Level 6 Item Commonwealth Ombudsman Annual Report 2003-04
Level 7 Item Commonwealth Ombudsman Annual Report 2003-04 | Transmittal Letter
Level 7 Item Commonwealth Ombudsman Annual Report 2003-04 | Foreword
Level 7 Item Commonwealth Ombudsman Annual Report 2003-04 | Chapter 1
Level 7 Item Commonwealth Ombudsman Annual Report 2003-04 | Chapter 2
Level 7 Item Commonwealth Ombudsman Annual Report 2003-04 | Chapter 3
Level 7 Item Commonwealth Ombudsman Annual Report 2003-04 | Chapter 4
Level 7 Item Commonwealth Ombudsman Annual Report 2003-04 | Chapter 5
Level 7 Item Commonwealth Ombudsman Annual Report 2003-04 | Chapter 6
Level 7 Item Commonwealth Ombudsman Annual Report 2003-04 | Chapter 7
Level 7 Item Commonwealth Ombudsman Annual Report 2003-04 | Chapter 8
Level 7 Item Commonwealth Ombudsman Annual Report 2003-04 | Chapter 9
Level 7 Item Commonwealth Ombudsman Annual Report 2003-04 | Chapter 10
Level 7 Item Commonwealth Ombudsman Annual Report 2003-04 | Chapter 11
Level 7 Item Commonwealth Ombudsman Annual Report 2003-04 | Chapter 12
Level 7 Item Commonwealth Ombudsman Annual Report 2003-04 | Team features
Level 7 Item Commonwealth Ombudsman Annual Report 2003-04 | Financial statements
Level 7 Item Commonwealth Ombudsman Annual Report 2003-04 | Appendix
Level 7 Item Commonwealth Ombudsman Annual Report 2003-04 | References
Level 6 Item 0223-04-PHIO-Annual-Report.pdf
Level 6 Item 2002-03-PHIO-Annual-Report.pdf
Level 6 Item 2001-02-PHIO-Annual-Report.pdf
Level 6 Item 2000-01-PHIO-Annual-Report.pdf
Level 6 Item 1999-2000-PHIO-Annual-Report.pdf
Level 6 Item 1998-99-PHIO-Annual-Report.pdf
Level 6 Item 1997-98-PHIO-Annual-Report.pdf
Level 6 Item 1996-97-PHIO-Annual-Report.pdf
Level 6 Item thumbnail_OSO201415.JPG
Level 3 Item Investigation Reports
Level 4 Item All Investigation Reports
Level 3 Item Inspection Reports
Level 4 Item All Inspection Reports
Level 3 Item State of the Health Funds Reports
Level 4 Item All State of the Health Funds Reports
Level 5 Item State of the Health Funds Report Documents
Level 2 Item Submissions
Level 2 Item Issues Papers
Level 2 Item Industry Updates
Level 3 Item Private Health Insurance
Level 3 Item Overseas Students
Level 4 Item All Overseas Students updates
Level 5 Item 2016
Level 6 Item Provider-Report-No.-2.pdf
Level 6 Item UTS_INSEARCH-Analysis-of-complaints-and-appeals-to-the-Overseas-Students-Ombudsman-April-2011-16.pdf
Level 6 Item Quarterly_Statistical_Report_July-to-September-2016.pdf
Level 6 Item Quarterly_Statistical_Report_April-to-June-2016.pdf
Level 3 Item VET Student Loans
Level 4 Item All VET Student Loans updates
Level 5 Item 2018
Level 2 Item Better practice guides
Level 2 Item Brochures and Fact Sheets
Level 3 Item Brochures
Level 3 Item Factsheets
Level 3 Item Posters
Level 4 Item poster_mrc.pdf
Level 3 Item Videos
Level 2 Item Detention Review Assessments
Level 2 Item Speeches
Level 3 Item All Speeches
Level 1 Item Making a complaint
Level 2 Item What to do before making a complaint
Level 2 Item How we can help
Level 3 Item Australian Government Agencies and Services
Level 4 Item ASIC
Level 3 Item Australian Federal Police
Level 3 Item Defence Force
Level 4 Item Reporting abuse in Defence
Level 3 Item Immigration
Level 4 Item Tools and resources
Level 3 Item Overseas Students
Level 4 Item Private education providers
Level 3 Item Postal Industry Ombudsman
Level 4 Item Information for Postal Operators
Level 4 Item Tools and resources
Level 3 Item Private Health Insurance
Level 3 Item VET Student Loans
Level 3 Item ACT Ombudsman
Level 2 Item Overseas Students
Level 2 Item Defence Force
Level 3 Item Reporting abuse in Defence
Level 2 Item Complaints Process
Level 2 Item Review of our decisions
Level 2 Item Freedom of information
Level 1 Item Contact