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Investigation reports A to Z

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• ‘Needs to know’, June 1999—03|1999 (199.42KB)

• A review of Australian Federal Police practices and procedures, November 1997—01|1997 (203.95KB)

• Administration of funding agreements with regional and remote indigenous organisations—16|2010 (2.68MB)

• Administration of the Economic Security Strategy Payment: An examination of the implementation, monitoring and review of the scheme—15 November 2009—16|2009 (458.11KB)

• AFP use of powers under the Intoxicated Persons (Care and Protection) Act 1994 (ACT), July 2001—01|2001 (418.12KB)

• Application of penalties under Welfare to Work, December 2007—16|2007 (1.38MB)

• Assessment of claims for disability support pension from people with acute or terminal illness—An examination of social security law and practice—5 March 2009—02|2009 (129.63KB)

• Australia Post and Department of Foreign Affairs and Trade: Passports lost in the mail, June 2010—08|2010 (720.09KB)

• Australia Post: Determining levels of compensation for loss or damage of postal items, February 2010—01|2010 (1.11MB)

• Australia Post: ‘Safe Drop’ program—a review of the first year, March 2010—03|2010 (399.5KB)

• Australia Post—Administration of the Mail Redirection Service—28 June 2009—07|2009 (1.66MB)

• Australia Post—Community polling practices: gauging community support for changes to postal delivery services —5 March 2009—01|2009 (54.97KB)

• Australia Post—Complaint about service delivery and complaint handling regarding a registered post article—26 March 2009—05|2009 (49.5KB)

• Australia Post—Investigation of a complaint about a Postal Delivery Officer, December 2007—17|2007 (50.36KB)

• Australia Post—Use of notification cards—23 December 2008—14|2008 (1.92MB)

• Australian Crime Commission: Review of collection, storage and dissemination of information—27 October 2009—15|2009 (515.09KB)

• Australian Crime Commission: Use of certain powers under division 2, part 2 of the ACC Act—10|2008 (329.66KB)

• Australian Customs and Border Protection Service: Administration of coercive powers in passenger processing—15/2010 (2.86MB)

• Australian Customs search and detention: Own motion investigation of issues relating to the detention and search of suspects by Customs—April 1996—02|1996 (1.33MB)

• Australian Defence Force—Management of complaints about unacceptable behaviour, June 2007—04|2007 (1.38MB)

• Australian Defence Force—Management of service personnel under the age of 18 years, October 2005—04|2005 (360.64KB)

• Australian Federal Police and the Child Support Agency, Department of Human Services: Caught between two agencies: the case of Mrs X—31 August 2009—14|2009 (300.99KB)

• Australian Federal Police: Engagement of consultant—08|2008 (170.52KB)

• Australian Federal Police: Use of powers under the Intoxicated People (Care and Protection) Act 1994, 22 October 2008—11|2008 (1.06MB)

• Australian Federal Police—Investigation of a complaint against a senior officer—15 December 2009—17|2009 (173.26KB)

• Australian Film Commission—Investigation into the assessment of film funding applications, May 2007—02|2007 (373.31KB)

• Australian Tax Office: Re-raising written-off tax debts—27 March—04|2009 (735.11KB)

• Australian Taxation Office: Use of ‘access without notice’ powers, February 2010—02|2010 (560.9KB)

• Australian Taxation Office—Administration of garnishee action, April 2007—01|2007 (286.83KB)

• Australian Taxation Office—Administration of the superannuation co-contribution scheme, March 2006—03|2006 (131.58KB)

• Balancing the risks: Income support, September 1999—01|1999 (141.83KB)

• Breach Penalties—Issues of Administration, October 2002—01|2002 (945.06KB)

• Centrelink and Commonwealth Department of Public Prosecutions: Review of circumstances leading to a fraud conviction, May 2010—07|2010 (489.82KB)

• Centrelink and Department of Agriculture, Fisheries and forestry—Claim and review processes in administering the Equine Influenza Business Assistance Grant (Third payment)—17 November 2008—13|2008 (201.29KB)

• Centrelink: Arrangements for the withdrawal of face-to-face contact with customers—09|2008 (1.07MB)

• Centrelink: Procurement of an optional item via a Request for Tender—24 December 2008—15|2008 (127.12KB)

• Centrelink: Right to review–having choices, making choices—04|11 (195.46KB)

• Centrelink—Payment of independent rate of youth allowance to a young person, February 2008—01|2008 (54.97KB)

• Child Support Agency change of assessment decisions, May 2004—01|2004 (435.02KB)

• Child Support Agency, Department of Human Services: Responding to allegations of customer fraud—13 November 2008—12|2008 (640.41KB)

• Child Support Agency: Administration of Departure Prohibition Order powers—4 June 2009—08|2009 (870.42KB)

• Child support payments: a case of give and take? January 1998—03|1998 (86.78KB)

• Christmas Island immigration detention facilities—02|2011 (248.17KB)

• Comcare and Department of Finance and Deregulation: Discretionary payments of compensation, March 2010—04|2010 (289.58KB)

• Comcare—Identifying the rehabilitation authority of a former Australian Government employee, December 2007—18|2007 (42.28KB)

• Commonwealth courts and tribunals: Complaint-handling processes and the Ombudsman’s jurisdiction, August 2007—12|2007 (286.31KB)

• Complaint about delay in the processing of an application for a bridging visa, December 2004—05|2004 (102.39KB)

• Complaint by Mr Z about his immigration detention, May 2005—02|2005 (73.86KB)

• Complaint handling in Australian airports—Own motion investigation, May 2007—03|2007 (467.93KB)

• DAFF Biosecurity Services Group: Compliance and investigations activities of the Biosecurity Services Group—01|2011 (2.95MB)

• Damage caused to inbound international postal items: The Roles of Australia Post, Australian Customs Service, and Australian Quarantine and Inspection Service, April 2008—04|2008 (505.23KB)

• DEEWR: Administration of the National School Chaplaincy Program—06|11 (139.65KB)

• Delays in preparation of Heritage Strategies by Australian Government agencies—16 June 2009—09|2009 (445.57KB)

• Department of Agriculture, Fisheries and Forestry: Administration of various grant schemes—21 December 2009—19|2009 (434.88KB)

• Department of Agriculture, Fisheries and Forestry: Compliance and investigations activities of the Australian Quarantine and Inspection Service (AQIS)—21 August 2009—13|2009 (1.44MB)

• Department of Defence—Allegations concerning the HMAS Westralia fire, April 2008—03|2008 (1MB)

• Department of Finance and Deregulation: Processing of an FOI application—23 December 2009—20|2009 (169.79KB)

• Department of Human Services, Child Support Agency: Unreasonable Customer Conduct and ‘Write Only’ policy, November 2010—14|2010 (884.06KB)

• Department of Immigration and Citizenship: Detention arrangements: the case of Mr W—1 April 2009—06|2009 (46.41KB)

• Department of Immigration and Citizenship: Timeliness of decision making under the Freedom of Information Act 1982, June 2008—06|2008 (713.54KB)

• Department of Immigration and Citizenship—Administration of detention debt waiver and write-off, April 2008—02|2008 (129.63KB)

• Department of Immigration and Citizenship—Invalid visa applications—28 July 2009—10|2009 (539KB)

• Department of Immigration and Citizenship—Notification of decisions and review rights for unsuccessful visa applications, December 2007—15|2007 (537.41KB)

• Department of Immigration and Citizenship—Report into referred immigration cases: Data problems, June 2007—08|2007 (404.5KB)

• Department of Immigration and Citizenship—Report into referred immigration cases: Detention process issues, June 2007—07|2007 (377.48KB)

• Department of Immigration and Citizenship—Report into referred immigration cases: Notification issues (including cases affected by the Federal Court Decision in Srey), June 2007—09|2007 (482.77KB)

• Department of Immigration and Citizenship—Report into referred immigration cases: Other legal issues, June 2007—10|2007 (370.93KB)

• Department of Immigration and Multicultural Affairs—Administration of s 501 of the Migration Act 1958 as it applies to long-term residents, February 2006—01|2006 (237.55KB)

• Department of Immigration and Multicultural Affairs—Management of a frail aged visitor to Australia, April 2006—05|2006 (88.28KB)

• Department of Immigration and Multicultural Affairs—Report into referred immigration cases: children in detention, December 2006—08|2006 (378.35KB)

• Department of Immigration and Multicultural Affairs—Report into referred immigration cases: mental health and incapacity, December 2006—07|2006 (300.66KB)

• Department of Immigration and Multicultural Affairs—Report into referred immigration cases: Mr G, December 2006—06|2006 (495.35KB)

• Department of Immigration and Multicultural Affairs—Report on referred immigration cases: Mr T, March 2006—04|2006 (382.44KB)

• Department of Immigration of Citizenship: The Safeguards System—07|2008 (355.35KB)

• Department of Industry, Tourism and Resources—Failure to provide adequate reasons for a decision refusing an R&D Start Grant application, October 2007—13|2007 (174.85KB)

• Department of Innovation, Industry, Science and Research: Administration of the Liquefied Petroleum Gas (LPG) vehicle scheme, April 2010—05|2010 (387.08KB)

• DIAC: Proper processing for challenging a tribunal decision—03|2011 (258.57KB)

• Executive schemes—3 August 2009—12|2009 (531.93KB)

• Health and Aged Care investigation, July 2000—01|2000 (51.18KB)

• Implementation of job capacity assessments for the purposes of the Welfare to Work initiatives: Examination of administration of current work capacity assessment mechanisms—05|2008 (360.6KB)

• Indigenous Business Australia: Investigation of a complaint about business loan management, April 2010—06|2010 (155.79KB)

• Inquiry into the Circumstances of the Vivian Alvarez Matter, September 2005—03|2005 (1.55MB)

• Investigation into Family Assistance administration, February 2003—04|2003 (476.25KB)

• Investigation into Humanitarian Visa Application, August 2001—07|2001 (459.45KB)

• Investigation into the administration of the National Landcare Program, February 1996—01|1996 (88.61KB)

• Investigation into the Use of Police Powers under the Intoxicated Persons (Care and Protection) Act 1994 (ACT), December 1998—02|1998 (128.75KB)

• Investigation into the Witness Protection Act 1994, October 2003—01|2003 (20.97KB)

• Investigation of complaint of the National Gallery of Australia, May 2001—08|2001 (42.73KB)

• Issue relating to Oral Advice—Clients beware, December 1997—02|1997 (188.26KB)

• Lessons for public administration —Ombudsman investigation of referred immigration cases, August 2007—11|2007 (733.28KB)

• Marriage-like relationships—Policy guidelines for assessment under social security law, October 2007—14|2007 (494.48KB)

• Migration Agents Registration Authority—Complaint-handling process, June 2007—05|2007 (472.74KB)

• Northern Territory Emergency Response (NTER): Department of Families, Housing, Community Services and Indigenous Affairs asbestos surveys: Communication issues, 20 December 2009—18|2009 (368.13KB)

• Onshore refugee processing, September 1997—03|1997 (62.36KB)

• Own motion investigation into Australian Crime Commission, June 2004—02|2004 (99.98KB)

• Own motion investigation into Australian Taxation Office (ATO) complaint handling, July 2003—02|2003 (407.63KB)

• Own motion investigation into complaints handling in the Job Network, August 2003—03|2003 (406.65KB)

• Own motion investigation into Immigration detainees held in state correctional facilities, March 2001—06|2001 (106.97KB)

• Own motion investigation into Immigration detention centres, March 2001—05|2001 (139.88KB)

• Policing domestic violence, July 2001—02|2001 (115.45KB)

• Putting things right: compensating for defective administration—Administration of decision-making under the scheme for compensation for detriment caused by defective administration—3 August 2009—11|2009 (1.67MB)

• Refusal to provide reasons for not pursuing complaints about tax agents, June 2004—03|2004 (27.91KB)

• Report 09|2010 — Fair Work Ombudsman: exercise of coercive information-gathering powers, June 2010 (496.61KB)

• Report 10|2010 — Department of Families, Housing, Community Services and Indigenous Affairs and Centrelink: Review rights for Income managed people in the Northern Territory, August 2010 (384.93KB)

• Report 11|2010 — Child Support Agency, Department of Human Services: Investigation of a parent’s ‘capacity to pay’, August 2010 (647.94KB)

• Report 12|2010 — Australian Taxation Office: Resolving Tax File Number compromise, September 2010 (1.23MB)

• Report 13|2010 — Falling through the cracks—Centrelink, DEEWR and FaHSCIA: Engaging with customers with a mental illness in the social security system, September 2010 (598.59KB)

• Report of the investigation into ABARE’s External Funding for Climate Change Economic Modelling, February 1998—01|1998 (96.37KB)

• Report of the investigation into the administration of complaints about broadcasting services by the Australian Broadcasting Authority, July 1996 (2.94MB)

• Review of ACT policing’s watchhouse operations: A joint report by the Australian Federal Police and the Commonwealth Ombudsman, June 2007—06|2007 (1.72MB)

• Review of Australian Defence Force Redress of Grievance System, April 2005—01|2005 (834.22KB)

• Review of Department of Employment Workplace Relations and Small Business Complaint Handling Process for the Job Network, January 2001—09|2001 (1.24MB)

• Review of practices and procedures for Australian Defence Force complaints, January 1998—04|1998 (176.22KB)

• Review of the Child Support Agency’s Complaint Service, July 2001—04|2001 (229.2KB)

• Revocation of visas on entry to Australia, September 1997—04|1997 (49.84KB)

• Scrutinising government—Administration of the Freedom of Information Act 1982 in Australian government agencies, March 2006—02|2006 (210.54KB)

• Talking in Language: Indigenous language interpreters and government communication—05|2011 (545.32KB)

• The ATO and Budplan, June 1999—04|1999 (55.41KB)

• The ATO and Main Camp, January 2001—03|2001 (129.7KB)

• The Australian Crime Commission’s implementation of recommendations, November 2004—06|2004 (105.91KB)

• The interaction between the Australian Federal Police and youth in the ACT, May 1997 (2.82MB)

• To compensate or not to compensate? September 1999—02|1999 (225.94KB)

• Unacceptable behaviour at a Navy training establishment, October 2004—04|2004 (88.11KB)

• Use of access powers by the Australian Taxation Office, August 2004—07|2004 (49.23KB)

• Use of interpreters: AFP, Centrelink, DEEWR, DIAC—26 March 2009—03|2009 (453.63KB)

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