References compliance
index
This is a guide to the report’s compliance with the Requirements for Annual Reports as approved by the Joint Committee of Public Accounts and Audit under subsections 63(2) and 70(2) of the Public Service Act 1999.
Aids to access
Table of contents
Alphabetical index (This index appears in the printed
but the online search facility answers to this requirement)
Glossary
Contact officer
Internet home page address
Internet address for reports
Ombudsman's review
Summary of significant issues and developments
Overview of performance and financial results
Outlook for 2007—08
Organisational overview
Description, role and functions
Organisational structure
Outcome and output structure
Report on performance
Review of performance in relation to
outputs and contribution to outcome
Performance in relation to
performance targets
 Output 1—Review of administrative action
Output 2—Review of statutory compliance in
specified areas
Promoting
good administration
Discussion and analysis
of performance
Performance report
Promoting good administration
Factors, events or trends
influencing organisational
performance
Challenges
Output 1—Review of administrative action
Challenges
in complaint handling
Significant changes in
relation to principal
functions/services
Developing role of the Ombudsman
Australian Federal Police
Postal Industry
Monitoring and inspections activities
Performance against
service charter,
response to complaints
1.2 Handling of inquiries, approaches and investigated complaints meets service standards
Service charter
Social justice and equity
1.7—Number of outreach activities
Community engagement and public awareness
Discussion and analysis
of the organisation’s
financial performance
Financial Performance
Financial Management
Resources for outcome and outputs
Performance Report
Appendix 6–Financial Statements
Corporate governance
Corporate governance practices
Senior executive and their responsibilities
Senior management committees and their roles
Corporate and operational planning
and review
Risk management
Fraud control
Ethical standards
Determination of remuneration for
SES officers
External scrutiny
Significant developments in external scrutiny
Judicial decisions and decisions of administrative tribunals
Reports of Auditor-General and
Parliamentary Committees
Management of human resources
Effectiveness in managing and developing human resources
Workforce planning, staff turnover and retention
Training and development
Statistics on staffing
Certified Agreement and AWAs
Performance pay
Financial performance
Assets management
Assessment of purchasing against core policies and principles
Consultants
Consulting services
Appendix 5—Consultancy services
Contractual provisions allowing access
by Auditor-General
Contracts exempt from AusTender
Financial statements
Other
Performance in implementing the Commonwealth Disability Strategy
Occupational health and safety
Occupational Health and Safety Committee
Appendix 1—Occupational health and safety
Freedom of information statement
Advertising and market research
Ecologically sustainable development and environmental performance
Discretionary grants N/A
Correction
of material errors in previous annual report
No material errors have
been identified in the Commonwealth Ombudsman Annual Report 2005—06.
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Compliance
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