Referencesglossary

AAADM

Automated Assistance in Administrative Decision Making

AAT

Administrative Appeals Tribunal

ACC

Australian Crime Commission

ACLEI

Australian Commission for Law Enforcement

ACT

Australian Capital Territory

ADF

Australian Defence Force

AFC

Australian Film Commission

AFP

Australian Federal Police

AFP Act

Australian Federal Police Act 1979

ANAO

Australian National Audit Office

ANU

Australian National University

ANZOA

Australian and New Zealand Ombudsman Association

AO

Officer of the Order of Australia

APS

Australian Public Service

APSC

Australian Public Service Commission

ARO

Authorised Review Officer

ASIC

Australian Securities and Investments Commission

ASIO

Australian Security Intelligence Organisation

ATO

Australian Taxation Office

AusAID

Australian Agency for International Development

AWA

Australian Workplace Agreement

CCC

Customer Contact Centres

CCTV

Closed circuit television

CDDA

Compensation for Detriment Caused by Defective Administration

CDEP

Community Development Employment Projects

Complaints Act

Complaints (Australian Federal Police) Act 1981

Crimes Act

Crimes Act 1914

CRRS

Complaints Resolution and Referral Service

CSA

Child Support Agency

Cth

Commonwealth

DEN

Disability Employment Network

DEWR

Department of Employment and Workplace Relations

DFAT

Department of Foreign Affairs and Trade

DFO

Defence Force Ombudsman

DHA

Defence Housing Authority

DHS

Department of Human Services

DIAC

Department of Immigration and Citizenship

DIMA

Department of Immigration and Multicultural Affairs

DSP

Disability Support Pension

DVA

Department of Veterans' Affairs

EL

Executive Level

FaCSIA

Department of Family, Community Services and Indigenous Affairs

FOI

Freedom of Information

FOI Act

Freedom of Information Act 1982

FRB

Fairness and Resolution Branch, Department of Defence

GEERS

General Employee Entitlements and Redundancy Scheme

GIC

General Interest Charge

GSL

Global Solutions Limited

GST

Goods and services tax

Hon.

The Honourable

IDAG

Immigration Detention Advisory Group

IDC

Immigration Detention Centre

IGADF

Inspector-General of the Australian Defence Force

IGIS

Inspector-General of Intelligence and Security

IOI

International Ombudsman Institute

IPP

Information Privacy Principle

IT

information technology

ITSA

Insolvency and Trustee Service Australia

IWG

Indigenous Working Group

JCPAA

Joint Committee of Public Accounts and Audit

MARA

Migration Agents Registration Authority

Migration Act

Migration Act 1958 (Cth)

MP

Member of Parliament

MRC

Military Rehabilitation and Compensation

MRT

Migration Review Tribunal

NOC

National Ombudsman Commission of Indonesia

NSA

Newstart Allowance

NSW

New South Wales

NT

Northern Territory

OH&S

occupational health and safety

OH&S Act

Occupational Health and Safety Act 1991 (Cth)

Ombudsman Act

Ombudsman Act 1976 (Cth)

PAGES

Provider of Australian Government Employment Services

PCO

Public Contact Officer

PCT

Public Contact Team

PIO

Postal Industry Ombudsman

PM&C

Department of Prime Minister and Cabinet

PNG

Papua New Guinea

Privacy Act

Privacy Act 1988 (Cth)

Prof.

Professor

QLD

Queensland

RAAF

Royal Australian Air Force

RAP

Reconciliation Action Plan

RRT

Refugee Review Tribunal

s

section

SA

South Australia

SAM

Single Access Mechanism

SES

Senior Executive Service

SRC Act

Safety, Rehabilitation and Compensation Act 1988 (Cth)

SSAT

Social Security Appeals Tribunal

Surveillance Devices Act

Surveillance Devices Act 2004 (Cth)

TAS

Tasmania

TIA Act

Telecommunications (Interception and Access) Act 1979 (Cth)

TIO

Telecommunications Industry Ombudsman

TRA

Trades Recognition Australia

UN

United Nations

VIC

Victoria

WA

Western Australia