CHAPTER 4Management and accountability

Information technology

We continued to improve the office’s use and management of information technology to support the performance of its functions. We:

• implemented changes to the complaint management system to meet additional functional requirements
  
  
• applied enhancements to external network connectivity, including migration to a secure internet gateway service, connectivity to Fedlink for secure email communication with other Australian Government agencies, and establishing email classification capability and filtering
  
  
• applied enhancements to the office’s wide area network between Canberra and state offices to improve overall performance, involving an increase from 128kbps to 768kbps.
  
  
• replaced the aging Unix local area network server environment in all offices
  
  
• provided secure VPN connectivity from the internet, enabling working from home and mobile laptop capability.

In 2007–08 we will continue to work on improving:

• backup and recovery processes and procedures and business continuity planning
• information technology workflow and change management procedures
• management of email and electronic records.