CHAPTER 1Ombudsman's review

Challenges

The office also faced major challenges, some of a continuing nature, including:

• maintaining an effective national office structure that integrates the work of all staff in a consistent manner
  
  
• maintaining the traditions and stability of the office, while responding to increases in the functions of the office
  
  
• balancing the immediate pressure of resolving individual complaints against the broader gains achievable by carefully targeting major and systemic issues in own motion and major investigations.