APPENDIX 3Papers and presentations by staff

Airo-Farulla, G. 2006, The role of the Ombudsman in a Parliamentary Democracy, presentation to members of the House of Regional Representatives of the Republic of Indonesia, and the Queensland Crime and Misconduct Commission, Brisbane

—2006, The Role of the Commonwealth Ombudsman, presentation to UN Association (Queensland Chapter), Brisbane

Airo-Farulla, G. and Giles, C. 2006, The Commonwealth Ombudsman and immigration complaints, presentation to Continuing Professional Development session for Solicitors and Registered Migration Agents, Brisbane

—2007, The Role of the Commonwealth Ombudsman in investigating FOI complaints, presentation to FOI Practitioners’ Forum, Brisbane

Bell, C. and Hoskin, M. 2007, Role of the Defence Force and Commonwealth Ombudsman, presentations at Jervis Bay and Canberra

Brent, R. 2006, Role of the Commonwealth and Defence Force Ombudsman, presentation to IGADF investigation courses, Melbourne and Canberra

—2007, The role of the Commonwealth Ombudsman, presentation to APSC SES Transforming Leadership and key issues for leaders program, Crackenback

—2007, Managing agency relationships, presentation to DIAC Review Coordination Branch leadership forum, Canberra

—2007, Problem areas in complaint handling, presentation to Department of Health and Ageing’s Office of Aged Care Compliance, Canberra

Brown, V. 2007, The role of the Commonwealth Ombudsman, presentation to APSC SES Orientation Program, Canberra

Browne, D. 2006 and 2007, Role of the Defence Force and Commonwealth Ombudsman, presentation to IGADF investigation course, Sydney

Ducker, L. 2007, Role and function of the Postal Industry Ombudsman, presentation to Post Office Agents Association Ltd Annual Conference, Christchurch, New Zealand

Emmel, K. and Hennessey, T. 2006, Role of the Adelaide office of the Commonwealth Ombudsman, information sessions for Centrelink staff, Whyalla

Hawke, R. 2006, Role of the Defence Force and Commonwealth Ombudsman, presentation to Victorian Veterans Regional Officers, Melbourne

Martin, B. 2007, Human Rights: Whose Rights? Government Decisions and Your Rights, joint community information session with SA State Ombudsman, SSAT, AAT, Veterans’ Review Board and MRT, Law Week 2007, Adelaide

Martin, B. and Hennessey, T. 2006, Role of the Ombudsman, presentation to Centrelink and Child Support Agency staff, Port Augusta, South Australia

Masri, G. Pezzanite, D. and Hennessey, T, 2006, The role of the Immigration Ombudsman, round table discussion with representatives of Australian Red Cross, Australian Refugee Association and Legal Services Commission, Adelaide

Masri, G. Pezzanite, D. and Hennessey, T. 2007, Role of the Immigration Ombudsman, presentation to members of South Australian chapter of Migration Institute of Australia, Adelaide

Masri, G. 2007, View from the Ombudsman’s office-working with DIAC in a post-Palmer environment, presentation to DIAC Case Management Conference, Canberra

—2007, The role of the Ombudsman, presentation to Department of Health and Ageing SES staff, Canberra

Matcham, R. 2006 and 2007, Parliament and Administrative Law, presentations to APSC SES Orientation, Canberra

—2007, Parliament and Administrative Law, presentation to SES staff at the Department of Health and Ageing, Canberra

—2007, Stale case survey, presentation made to the Office of the Thai Ombudsman, Bangkok, Thailand

McMillan, J. 2006, What can we as Ombudsman expect in the future?, address to the International Financial Ombudsman Conference, Gold Coast

—2006, Launch of Postal Industry Ombudsman, Sydney

—2006, The role of the Ombudsman in ensuring executive compliance with rights, presentation to Legislatures and the Protection of Human Rights Conference, Melbourne

—2006, Problems, complaints and (some) solutions, presentation to Veterans’ Law Conference, Gold Coast

—2006, Re-thinking the separation of powers, Sir Frank Kitto Lecture at University of New England, Armidale

—2006, presentation to Vital issues seminar on whistleblowing, Parliamentary Library, Canberra

—2006, Dealing with accountability, assurance and conformance, presentation to DIMA SES Governance and Leadership, Canberra

—2006, The FOI landscape after McKinnon, presentation to Australian Institute of Administrative Law, Canberra

—2006, Managing complaints within Commonwealth Government contracts, presentation to Jobs Australia National Conference, Sydney

—2006, Oversight of policing and corruption, presentation to Centre for International and Public Law annual public law weekend, Canberra

—2006, Tribunals and administrative adjudication—the Ombudsman’s perspective, presentation to MRT and RRT conference, Sydney

—2006, Clients of government agencies—rights and expectations?, presentation to Government Law Group, Sydney

—2006, Current Issues and Problems—through the Ombudsman lens, presentation to Centrelink SES, Canberra

—2006, Opening address to the Citizens Jury to consider Challenge 2014—ten year vision for disability in the ACT, Canberra

—2007, Accountability of Government, opening address to the Above Board Accountability Forum, Canberra

—2007, Automated Assistance to Administrative Decision-Making—Launch of the Better Practice Guide, Institute of Public Administration Australia seminar, Canberra

—2007, Current issues and problems—through the lens of the Taxation Ombudsman, presentation to ATO conference, Sydney

—2007, The Ombudsman’s role in Defence Administration, ANU Military Law course, Canberra

—2007, Working in government—from the outside looking in, presentation to the Department of Prime Minister and Cabinet seminar, Canberra

—2007, Natural Justice—too much, too little, or just right?, Australian Institute of Administrative Law, National Administrative Law Forum, Canberra

—2007, The role of the Commonwealth Ombudsman, presentation to APSC SES Orientation Program, Canberra

—2007, Managing complainants who exhibit difficult behaviour, presentation to Energy and Water Ombudsman (Victoria) conference Partnering for improved outcomes for customers and business, Melbourne

McMillan, J. and Durkin, M. 2007, Lessons learned from DIMA referred immigration cases, presentation to ASIO SES, Canberra

Nash, D. 2006, The changing role of the Commonwealth and Immigration Ombudsman, presentation to Queensland State Conference of the Migration Institute of Australia, Surfers Paradise

Neish, R. Hazelwood, S. Ellett, P. and Cziesla, J. 2007, The role of the Commonwealth Ombudsman: inspections and procedures for Telecommunications Interceptions, Surveillance Devices and Controlled Operations testing, presentation to AFP Special Project Registrars Workshop, Canberra

Pesenti, S. 2006, The Ombudsman and the Parliament, presentation to Responsible Parliamentary Government Course run by the Centre for Democratic Institutions at the ANU, Canberra

Pezzanite, D. 2006, Role of the Commonwealth Ombudsman, presentation to SA office of the Welfare Rights Centre Inc, Adelaide

Robertson, D. 2006, Role of the Commonwealth and Defence Force Ombudsman, presentations to ex-service organisations and veterans, and RAAF and Navy officers, Nowra, Jervis Bay and Canberra

Siuta, W. 2006, Role and function of the Melbourne office of the Commonwealth Ombudsman, presentation to the Outreach Report, Melbourne

Smith, A. 2006, The role of the Ombudsman, presentations to DIAC recruits and various community groups, Perth

—2006 and 2007, The role of the Ombudsman, presentations to Northern Suburbs Community Legal Centre and Metropolitan Migrant Resource Centre, Mirrabooka, Western Australia

—2006, The role of the Ombudsman, presentation to St Vincent de Paul Society, Belmont, Western Australia

Sundar, R. 2007, Role of the Commonwealth Ombudsman’s office, presentation to Aboriginal Land Council Executive, Sydney

Thom, V. and Ranck, S. 2006, The experience of the Commonwealth Ombudsman’s office in monitoring public service, presentation to Establishment of local ombudsman service in Central Kalimantan in enhancing proper public service, Indonesia

Thom, V. 2006, The relationship between the Ombudsman’s office and DIMA, presentation to DIMA Development program, Canberra

—2007, Technical decision-making processes across the public service, presentation to ATO Technical Quality Assurance Forum, Canberra

—2007, Overview of the Commonwealth Ombudsman’s office and key issues relevant to relationship with the IGADF, presentation to IGADF planning workshop, Canberra

Thom, V. and Hennessey, T. 2007, Role of the Commonwealth Ombudsman, presentation to SA Federal Members of Parliament and staff, Adelaide

Thom, V. and Smith A. 2007, The role of the Ombudsman, presentation to Federal Electorate Officers, Perth