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The online Commonwealth Ombudsman Annual Report 2005–06 is also available in Portable Document Format (PDF). The page provides links to the entire report and individual chapters.

Portable Document Format (PDF) information
Portable Document Format, or PDF as it is commonly known, is a technology developed by Adobe Systems. It allows printed documents, such as this report, to be compressed into portable electronic files directly from the original documents. The files can then be viewed using Acrobat Reader, available free on the Adobe web site. It is strongly recommended that the following procedure be used to access these files: RIGHT mouse button on the link and Choose 'Save Target As...' (Internet Explorer) OR 'Save Link As...' (Netscape), Select an appropriate folder on a local drive to place the downloaded file. Attempting to open large Adobe Acrobat files within the browser window may lead to system problems.

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The report is available as a single document or as individual chapters.

• Entire report (PDF 3.7 Mb)
• Transmittal letter (PDF 84 kb)
• Contacting the Commonwealth Ombudsman (PDF 24 kb)
• Foreword (PDF 78 kb)
• Chapter 1. Ombudsman's review (PDF 111 kb)
• Chapter 2. The organisation (PDF 140 kb)
• Chapter 3. Performance report (PDF 157 kb)
• Chapter 4. Management and accountability (PDF 308 kb)
• Chapter 5. Challenges in complaint handling (PDF 151 kb)
• Chapter 6. Promoting good administration (PDF 120 kb)
• Chapter 7. Looking at the agencies (PDF 197 kb)
• Chapter 8. How the Ombudsman helped people (PDF 129 kb)
• Chapter 9. Problem areas in government decision making (PDF 116 kb)
• Appendix 1. Occupational health and safety (PDF 37 kb)
• Appendix 2. Freedom of information statement (PDF 44 kb)
• Appendix 3. Papers and presentations by staff (PDF 54 kb)
• Appendix 4. Statistics (PDF 29 kb)
• Appendix 5. Consultancy services (PDF 2.4 Mb)
• Appendix 6. Financial statements (PDF 2.4 Mb)
• References (PDF 71kb)