CHAPTER 8How the Ombudsman helped people

Introduction

Review of administrative decision making by courts and tribunals focuses on the correctness of a decision—for example, a decision to refuse a visa, to revoke a licence, or to cancel a social support benefit. The Ombudsman's office can examine the correctness of decisions, but most investigations focus on other problems that people encounter in their dealings with government agencies. This chapter illustrates the broader focus of the Ombudsman's role by looking at some of the varied ways in which we help people to relate more successfully to government.

'This chapter illustrates the broader focus of the Ombudsman's role ...'