Commonwealth Ombudsman annual report 2005-2006
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Contentsright arrowChapter 3 Performance report

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In this chapter

 Introduction
 Performance at a glance
 Output 1—Review of administrative action
 1.1—Approaches and investigated complaints
 1.2—Feedback
 1.3—Response to recommendations by agencies
 1.4—Agency satisfaction
 1.5—Number of complaints received and investigated
 1.6—Outreach activities
 1.7—Submissions to government
 Output 2—Review of statutory compliance in specified areas
 2.1—Inspecting and reporting schedule
 2.2—Acceptance and satisfaction of inspection findings and recommendations
 2.3—Inspections completed

References

List of tables
and figures
Glossary
Compliance index
Contacts

CHAPTER 3 Performance report

Introduction

This chapter details the performance of the office based on the outcome and outputs structure set out in the Portfolio Budget Statements and Portfolio Additional Estimates Statements 2005–06.

The office of the Commonwealth Ombudsman has one outcome supported by two outputs:

Outcome: Administrative action by Australian government agencies is fair and accountable

Output 1: Review of administrative action

Output 2: Review of statutory compliance in specified areas.

Our original price of outputs of $12.495 million was increased at Portfolio Additional Estimates. An additional $5.592 million was allocated to allow our office to perform specific reviews relating to immigration detention decisions.

This chapter outlines our achievements against the outputs and broadly explains the ways in which we continue to work towards the outcome.